Job description

Who is HSBC Innovation Banking?
We’re the power behind the UK’s forward-thinkers, future-makers and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO.

Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them and everything in between. Here’s to never standing still. We're proud to accelerate growth for tech and life science businesses, create meaningful connections and open a world of global opportunity for entrepreneurs and investors alike.


The Team:
Client Service Assistants (CSA) serve as the primary contact for telephone and email requests including technical support for HSBC Innovation Banking clients relating to Cash Management and Debit/Charge Card related products.

The Role: 
CSAs are responsible for understanding, researching and/or escalating a variety of client service and/or operational enquiries.  

Responsibilities
Day to day responsibility for the UK Client Service and UK Card Service inboxes, from a workflow perspective.
Logging of all email generated queries into the HSBC Innovation Banking Client data management system and distribution to the servicing CSAs.
Strong client relationships through regular verbal communication, understanding our client’s business and priorities.
Dealing with the complaints team of any customer driven complaint received.

Requirements

The Expertise you have:
Strong interpersonal, analytical, problem solving, organisational, prioritisation, decision-making, and conflict resolution skills.
Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner.


Standard Hours: 9.00pm – 6.00pm (40 hours per week)

Equal Employment Opportunity
HSBC Innovation Banking is an equal opportunities employer. If you need adjustments for any part of the recruitment process, please contact us at hinv.ta@hsbc.com