Job description
If you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of
Conduct Office Manager
Role purpose:
Support the US Compliance team and the Compliance Risk Management Program (CRMP) within the Compliance Services function. This role will support the US Conduct Office, which includes ‘Complaint Management; Customer/Market Conduct; and the Unfair, Deceptive, or Abusive Acts or Practices (UDAP/UDAAP) Program’, as well as additional, enterprise-wide compliance functions required to maintain an effective Compliance Program.
Main activities:
- Retrieve and review external publications from regulators and governing bodies to identify industry trends, topics, or keywords that demonstrate examples of firm misconduct at other institutions.
- Provide key metrics and supporting data and information to support the internal conduct risk assessment process.
- Access key databases to retrieve information and reports that identify internal issues, controls, events, and reviews that relate to key risks associated with conduct.
- Support subject matter experts in the data gathering, review, and analysis of the risks associated with third-party service providers, regulatory and legal changes.
- Support subject matter experts in the data gathering, review, and execution of system and regulation mapping, risk and control assessments, customer complaint analysis, training, and policy and procedure evaluations.
- Develop knowledge of conduct-related regulatory expectations, principles, and standards.
- Retrieve customer complaint data and incorporate key information into reports for subject matter expert analysis.
- Review existing data and information for key terms, phrases, or outcomes that may require further analysis.
- Track the resolution of subsequent risk management actions as appropriate.
- Retrieve the monthly system complaint report, organize pivot tables for graphs and summary.
- Retrieve the complaint data detail report to identify open and closed overdue regulator complaints.
- Promote and sustain a risk-management culture in alignment with Regulatory Compliance's role as the Secong Line of Defense (2LoD).
Requirements
- Bachelor’s Degree or equivalent professional qualification in compliance, law, economics, accountancy, or similar field
- Strong analytical skills and the ability to support decisions with sound reasoning and clearly articulated justifications
- Strong collaboration, communication, and stakeholder management skills, with the ability to think laterally and solve problems
- Strong knowledge of assigned businesses, products, operations, systems and organization and full understanding of all significant regulatory compliance requirements applicable to the business
- Proficiency with Microsoft Office
- Experience in Financial / Banking Services industry
- High level of professional and personal integrity
- Strong English verbal and written skills
You’ll achieve more when you join HSBC!
At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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