Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: Wholesale Technology
Principal responsibilities
- The role requires active participation and contribution in Incident investigation, service recovery management in crisis calls and communication with various stakeholders and also Change Management activities.
- Monitor system and respond to any system alerts. Resolve the system failures to ensure service stability.
- Respond to customers for any queries on using the systems and services.
- Sense of escalation for critical incident. Represent as service recovery manager to engage and drive different parties in solving the incident. Report to stakeholders on service impact and recovery plan. And participate in post incident review.
- Be able to extend support during non-office hours and holidays.
- Conduct change review to mitigate any risk before implementation.
- Participate in various other change activities like Role swaps/DR tests, reconciliation activities, system healthcheck etc.
- Identify the potential risk and improvement areas and work with project team for enhancement.
- Develop knowledge base on exception handling , system runbook etc. Improve team capacity to shorten resolution time in incident management and service recovery.
Requirements
- At least 6 years' experience work in IT domain. Good knowledge of Mainframe(CICS/DB2/COBOL/MQ). Desirable Knowledge of Network is an advantage.
- Knowledge and understanding of IT Infrastructure is essential
- Knowledge of Banking Payment Systems or Banking Domain is preferred
- ITIL certificated. Excellent incident management, problem solving and negotiation skills
- Strong communication skill in English with the ability to work with Global virtual team across multiple regions is a must.
- Positive 'can do' attitude and self-motivated. Ability to think creatively to drive innovative solutions. Ability to multi-task. Adaptive capacity in learning new knowledge.
HSBCAL/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
***Issued By HSBC Software Development (GuangDong) Limited***