HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist. 

Business: Wholesale Technology

Principal responsibilities

• Provide technical leadership and ongoing support for complex technologies and services to ensure their resiliency.
• Team Management, establish a relationship with direct peers, lead team meetings, support team members, plan team rotation all year including weekly and weekend on-call, Vacation, sick leaves, Christmas breaks.
• Provide feedback to direct associates, oversee half and year-end review including providing ratings, review and propose changes in salary. 
• Run Internal Change Review to ensure best change practices are in place and follow Mandatory Change Requirements. 
• Manage ITIL Service operation processes including event management, incident management, problem management and upgrades coordination. 
• Drive automation initiatives, be a liaison between team, management, IT service owners and developers.
• Support team members in removing toil work, introduce improvements to daily, repetitive assignments. 
• Find solutions to improve daily operations. Address bottlenecks using best problem management practices.
• Act as service recovery manager in a situation if service experiences a degradation of a service following major system or software related failures. Delegate activities, participate and run crisis calls including all necessary teams. 
• Participate in leadership, management calls providing best service quality.
• Be able to work in a global team that provides follow the sun business requirement and establish relationship with teams located in different time zones.
• Provide trainings to ensure smooth knowledge transition of services and provide trainings to team members and development teams.
• Work independently, organizing your work schedule by prioritizing activities and delegating tasks.
• Maintain service documentation.
• Possess extensive and specialized technical knowledge as the business area may require, which include platform support in conjunction with business analysis, and systems integration for business systems.
• Provide daily global production service quality, problem and recovery management, and platform availability, facilitating changes, identifying, acknowledging and preventing risks.
• Have the responsibility for implementation of standard processes across IT systems and teams.
• Act as an escalation point when helping in resolving technical issues. 
• Determine and agree on requirements for new services being introduced into production. 
• Lead the team to provide support to production services. (e.g. Incident/problem//change/batch/release management)
• Monitor and maintain the team's performance as well as provide coaching and mentoring to the team.
• Collaborate with the level 3 support for incident root cause analysis.
• Participate in system releases and post-release incident management and reporting.
• Manage the communications with business users as well as senior stakeholders on system status.
• Lead the team to document support procedures and system knowledge for knowledge management in a global scale.
• Ensure the team adhere to Risk & Compliance standards for daily operation.

Technical Skills - must-have

• A university graduate with degree in computer science or a related discipline.
• Strong SQL and PL/SQL knowledge
• UNIX / Linux / Shell scripting
• Excellent skills with monitoring tools including Splunk, AppDynamics and grafana (dyno)
• Oracle or Sybase specific knowledge is a plus
• Control-M, WebSphere, WebLogic and Java is a plus
• Kubernetes knowledge is a plus
• Knowledge of cloud platform, e.g GCP, AWS, Azure is a plus
• Domain Knowledge of Know Your Customer(KYC) is a plus
• Solid experience on Incident/Change/Problem management. ITIL certification is a plus.
• Prior experience of leading a small to medium sized team
• Strong communication skills and documentation skills
• Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholders
• Sense of urgency; pro-activeness
• Strong relationship management skills with the ability to manage and engage multiple stakeholders
• Ability to work under stress and deliver in a responsive manner

What additional skills will be good to have?

• Technical Skills - nice-to-have

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.  

***Issued By HSBC Software Development (GuangDong) Limited***