Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.
Business: Enterprise Technology L3
Principal responsibilities:
- Provide production support for critical systems, including incident response, troubleshooting, and root cause analysis across Windows and Linux platforms to ensure service availability.
- Manage and support Internet Information Services (IIS) for web applications, including configuration, performance tuning, and issue resolution.
- Design, implement, and maintain observability frameworks (logging, metrics, tracing) to provide deep insights into system performance and behavior across heterogeneous environments.
- Develop and manage monitoring tools and dashboards to proactively identify, diagnose, and resolve issues in real-time on both Windows and Linux systems.
- Collaborate with engineering teams to establish SLAs, SLOs, and error budgets that align with business objectives.
- Automate operational tasks and improve system resilience using infrastructure-as-code and CI/CD pipelines.
- Participate in on-call rotations to ensure 24/7 coverage and rapid response to production incidents.
- Continuously improve system reliability by analyzing trends, identifying bottlenecks, and recommending optimizations for IIS, Windows, and Linux-based services.
- Document processes, incidents, and solutions to build a knowledge base for the team.
Requirements
- Experience in platform engineering, site reliability engineering (SRE), or a similar role supporting production environments.
- Proven experience with Internet Information Services (IIS) administration, configuration, and troubleshooting in production settings.
- Strong background in Windows support, including system administration, performance monitoring, and issue resolution.
- Hands-on experience with Linux support, including system administration, shell scripting, and managing production workloads.
- Proficiency with observability tools such as AppDynamics, Grafana, ELK Stack, Datadog, or similar.
- Experience with Azure Cloud engineering.
- Expertise in scripting and automation (e.g., Python, Bash, PowerShell) to streamline operational workflows.
- Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible) and CI/CD systems (e.g., Jenkins, GitLab).
- Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
- Strong communication skills and the ability to work collaboratively in a fast-paced, team-oriented environment.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***