HSBC Group

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

This role is primarily accountable for outbound client sales and deposit gathering. The role will also engage in satisfying client reviews and complete product renewals and maintenance as applicable. This sales support function is responsible for the coordination and completion of key sales and operational activities and may also be required to provide regulatory expertise and risk management assistance to avoid client exits. The main responsibility includes outreach to clients without a named Relationship Manager in support of deepening, growing, and maintaining the client’s relationship post onboarding.

As our Contact Center Premier Sales Specialist you will:

• Utilize a leads-based approach through HSBC’s Client Relationship Management tool to engage with clients
• Most of the activity will be proactive client outreach but may also include handling appointments booked by clients
• Interact with clients via phone, email, pre-booked appointments, and zoom calls
• Generate new business referral opportunities for Wealth Center, Wealth Direct, Mortgage, and Private Bank
• Communicate our international capabilities and benefits of the HSBC Group in servicing international banking needs through clear and professional discussion adhering to Cross Border rules
• Increase share of wallet with our clients through focused outbound calling activities utilizing a leads-based approach to client management
• Identify opportunities utilizing a structured sales process undertaking appropriate analysis and preparation of presenting and pitch for additional products/services
• Proper preparation for client interactions including review of client profiles and notes for the discussion
• Offer value added products and services based on client needs analysis and ensure client understanding of those products and services

For this role, HSBC targets a pay range between $52,000.00 and $60,000.00

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee’s overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a “bonus”). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

You´ll likely have the following qualifications to succeed in this role:

• Must be flexible, proactive, client centric, results driven, and able to thrive in a fast paced/high volume environment
• Ability to listen and respond to client needs
• Ownership of client interactions and outcomes
• Excellent Communication Skills; both written and verbal
• Open to Working Flexible Shifting Schedules; 8:00AM – 8:00PM ET
• Forward looking mentality and ability to quickly adopt new and changing technologies
• Resiliency, patience, and empathy.
• The rest of the objectives and behavior expectations will be discussed in training

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.