Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.


Within the Group Chief Operating Office (GCOO) – Wealth and Personal Banking (WPB) Ops function, there is the WPB Know Your Customer (KYC) Ops team. The team’s core function is to support WPB by conducting Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) reviews for WPB customers. 
The CDD process is how the bank maintains up-to-date and relevant information about WPB customers. The team reviews customer information held by HSBC and where required, contacts the customers for more information. The team is also a Subject Matter Expert for Politically Exposed People (PEP) and Special Category Customers (SCC) CDD policies and processes, thus assisting in providing SME guidance to the WPB Distribution Channel. In addition, the team sometimes also functions as a remediation team, and will often be used for other projects relating to customers’ information and meeting current HSBC standards.


Responsibilities:

  • Perform ongoing CDD and EDD Reviews for WPB ensuring adherence to local regulatory requirements, and HSBC AML/Sanctions (Anti-Money Laundering) policies and procedures.
  • Perform ongoing remediation tasks identified for WPB through customer data reporting and discrepancy identification methods.
  • Submit high-quality reviews ensuring completion in full through end-to-end customer contact strategy, including customer communication via all available channels.
  • Conduit support between GSC KYC Ops and WPB customers and stakeholders.
Requirements

Requirements:

  • Demonstrated experience working in Banking or Financial services
  • Good knowledge of products and processes in Wealth and Personal Banking; both individual and non-individual (i.e., trusts, SMSFs and personal investment vehicle accounts and structures including corporate). 
  • Strong understanding of customer KYC/ KYB including additional verification and corroboration of Source of Wealth / Source of Funds.
  • Strong analytical skills/ critical thinking, and a good eye for detail
  • Strong stakeholder and customer management skills (the role requires staff to liaise with internal stakeholders i.e., GSC, WPB, and second line of defence teams).
  • Multi-tasker, organised, and strong written and verbal communication skills. 
  • Cantonese/Mandarin language skills are beneficial but not mandatory. 
  • Degree qualification is desirable.


Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia –  https://www.hsbc.com/careers/where-we-hire/australia

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited.  Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

#LI-HSBCGS

Back to search results