Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the GSC HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join GSC HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Data Management

Requirements

Principal Responsabilities:

  • Responsible for delivery of high quality information solutions for the existing clients / engagements and for the GACMx.
  • Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey
  • Accountable for all centrally generated customer contact strategy deployments across all customer segments in WPB. Responsible for ensuring that customer experience is at the forefront and CRM interventions fully support the customer journey
  • Structures CRM data set to deliver a coherent multi-channel, multi-stage contact strategy to maximise customer relevance throughout their dialogue with HSBC. Lead organizationally and cross-functionally to avoid fragmented contact interventions across channels
  • Develops effective working relationships with Global Businesses, Global Functions, Regional & country teams to maintain expert knowledge of stakeholder requirements, competitor activities and market trends to influence future direction of WPB Analytics
  • Implements a holistic customer centric campaign process including design, planning, processing, and deliver an effective end to end customer communication performance tracking.
  • Drive timely decision making and actions to address systemic obstacles
  • The role holder needs to manage multiple clients from different regions having different time zones, regulatory environment, and maturity of business, data and systems.
  • There are multiple teams supporting different aspects analytics for the same larger business problems.  The job holder needs to lead and influence collaborations and synergies to integrate the analytics solutions for the business.

Requirements: 

  • Experience in database management, innovative data infrastructure, Cloud data strategy development and campaign execution analysis across multiple financial product categories and customer segments.
  • Excellent communication skills (both in English and Spanish) in order to influence a wide range of audiences in different organization layers / geographies.
  • Ability to lead teams of expert data engineers
  • Experienced in Data Management / Governance at least 5 years.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care

 

***Issued By HSBC Electronic Data Processing (India) Private LTD***