HSBC Group

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We are currently seeking an experienced professional to join our team in the role of Engineering Lead

Business: WPB Arch API Governance

Principal responsibilities 
Reporting into the iWPB Digital Platforms VS Tech Lead and Head of Engineering, the Engineering Lead is Accountable for the Engineering practices and deliverables at Digital Platforms level in the location.  The position will work in partnership with the Digital Platforms Value Streams Leads to drive world class technology engineering and ensure engagement across all key programmes and deliverables in scope for 2025.

The role will also be responsible for: developing an Engineering and Technology strategy and roadmap for Digital Platforms. Taking in to account key technology wide priorities e.g., maintaining and developing iWPB Technology-wide micro-services hosting platform, service resiliency and management, cloud-based technology solutions and the removal of legacy systems); sponsoring and driving the continued adoption and maturation of DevOps and agile principles; and ensuring the Digital Platforms are well maintained, stable and secure maintaining and developing best in class service resiliency and management, adopting AI technology solution and driving the platforms evolution across Digital Platforms.

Impact on the Business 
• Provide leadership and accountability across a globally dispersed population of Digital engineers embedded in a variety of agile teams and direct responsibility to form and management of engineering capabilities in Shanghai.
• Establish and develop strong technical leadership and relationships with architecture and platform functions to influence and agree approaches to tooling and other design principles.
• Ownership and accountability for the design and definition of the Digital Platforms Engineering practice and Strategy and the Standards and Governance that underpins these principles.
• Working with Platform Value Stream Leads and iWPB Technology leadership, providing technical leadership in driving transformational change and innovation across the Engineering landscape.
• Represent Digital Platforms across the broader iWPB and Technology community in relation to Engineering development, delivery and standards. 
• Define, develop and practically implement state-of-the-art strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries. 
• Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies. 
• Design, develop and implement state-of-the-art approaches to solving complex and ambiguous problems using modern set of technology platforms, delivery disciplines and devops mindset.
• Global implementation and coordination of iWPB digital initiatives, working with global and regional and business / service lines leads / Technology functions leads to provide optimised global services adjusted to address regional demand.
• Manage the annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank).

Stakeholders – Internal and External 
• Improve technology delivery i.e., leading adoption and new capabilities whilst managing the risk of failure.
• Manage an effective relationship with partners and third-party vendor to ensure successful delivery and efficient cost management.
• Creates and manages strong and trusted working relationship outside of WPB through strong relationships within the broader HSBC group.
• WPB channel and digital representation in all technology and business executive forums 
• Lead the roll out of new ways of operating and the skills development across the Engineering capability within Digital Platform

Leadership & Teamwork 
• Optimise resources globally to create an integrated team leveraging the capabilities of staff in both central and regional teams.
• Manage the efforts of global teams including all aspects of data processing design, development, acquisition, testing, conversion and production support.
• Institute global platforms, promote technology sharing and leverage operating environments to achieve greater cost efficiency.
• Provide senior management with overall comfort level and technological positioning of the company relative to the mission and industry.
• Lead and develop an effective global team through communication, performance management, development plans and reward/recognition practices.
• Cultivate an environment that supports diversity and reflects the HSBC brand.
• Able to manage multiple applications to tight budget and time frames.

Operational Effectiveness & Control
• Ensure technology goals are identified, communicated, documented, agreed and delivered in the most cost-effective manner possible through to the completion of the successful pilot deployment.
• Identifying key risks, issues and interdependencies and provide appropriate mitigation strategies. 
• Supporting audit / independent programme assessments as required
• Ensure HSBC is not put at any operational or reputational risk.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)
• To manage effectively in a matrix organization across diverse stakeholders and geographies
• To deliver a set of globally integrated technology services supporting a diverse set of business and functional needs
• ‘Joining up’ Digital teams across WPB’s language, cultural, systems and legislative boundaries. 
• To deal with a range of complex issues with conflicting and changing priorities 
• To manage the balance between effective execution of day-to-day operations and services, whilst driving a substantial transformation agenda
• To achieve the above whilst effectively ensuring that risk is well managed. 
• To respond to constantly increasing regulatory demands within existing capability and capacity constraints
• To stay abreast of external developments in global regulation, market trends and competitor activity
• To challenge the status quo with peers across Technology leadership teams, as well as counterparts in GBGFs
• To capture, leverage and promote best practice methodologies and tools across iWPB, based on lessons learned across iWPB teams globally and on standards established by Global IT horizontals (e.g., Design and Application Development & Maintenance, IT Security, IT Risk, IT COO)

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
• Coordinate with Value Stream and Sub Value Stream Tech Leads to provide insight on pre-existing solutions.
• Promote re-use of readily built platform solutions and global components.
• Manage end to end Engineering delivery of underlying technology capabilities for iWPB Technology
• Direct responsibility for between 50-150 FTE within iWPB Technology
• Works closely with iWPB Technology CIOs, COO & Technical teams
• Responsible for everyday performance management for all functional reports globally
• Direct and indirect team responsibility of reports in multiple locations
• Work distributed broadly across Group locations to optimise staff capabilities.

Management of Risk (Operational Risk / FIM requirements)
The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles of Make Better Products, Sell Them Properly and Keep Them Sold.
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. 
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring. 
Also, by addressing any areas of concern in conjunction with line management and/or the appropriate department.

Observation of Internal Controls (Compliance Policy / FIM requirements)
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business must comply with. 
This will be achieved by adhering to all relevant processes/procedures and by liaising with the Compliance department about new business initiatives at the earliest opportunity. Also, and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Role Dimensions (e.g., balance sheet size, lending/expenditure limits, size/volume of transactions, budget)
• Digital Platforms Engineering Lead covering – 50-150 people. 
• Faceoff and stakeholder management to iWPB Technology

• Outstanding Technology leader who is passionate about driving the business agenda
• Ability to understand the relationship between application design, data and infrastructure.
• Large scale and complex enterprise planning capabilities 
• Experience of agile at scale methods, using Scaled Agile and DevSecOps tools and processes
• Demonstrable success in understanding and delivering towards customer needs in large, complex organizations.
• Commercially aware and understands platforms, services and underlying processes to fulfill these needs.
• Ability to lead and influence across a broad range of the Technology organization.
• Managing operational functions, directing process re-engineering and efficiency exercises
• Strong ability to balance risks vs. rewards and maximizing the cost effectiveness and profitability for the business.
• Respectful of different cultures, working with colleagues from across all 5 regions (North America, LATAM, Middle East, Asia Pacific and Europe)
• Experience in and working understanding of hosting platforms for online and mobile applications (SHP, TP, GSP)
• Experience of managing programmes or projects or a variety of delivery / assurance roles across a number of projects/ programmes.
• Strong track record of leading digital technology engineering teams within a retail / consumer industry, preferably at scale and across global markets
• Commercially viable and understands digital platforms, services and underlying processes to fulfill.
• Ability to lead and influence global teams.
• Strong understanding of operational effectiveness and strong number drive
• Leading and directing executive and non-executive work groups and effecting change through people 
• Managing operational functions, directing process reengineering and efficiency exercises

HSBCTL1/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. 

You’ll achieve more when you join HSBC. 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 

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***Issued By HSBC Software Development (GuangDong) Limited***