Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Financial Support Specialist - HBCN CCS COLLECTION OPS SUPP.

Principal responsibilities

The role of a Senior Collections Associate is to engage and support our customers through a period of financial difficulty in order to negotiate mutually beneficial, positive and sustainable agreements that are in the best interest of the bank and our customers. Senior Collections Associates are responsible for delivering a professional service that helps our customers solve their problems, and by doing so, creates a favourable opinion of our organization and an increased willingness to repay their commitments. Senior Collections Associates are required to adhere to all regulatory requirements and Collections Operations policies and procedures.

A Senior Collections Associate may be called upon to complete additional assignments as required, such as:

  • Contribute to the continuous performance improvement of the Collections Associate population through coaching and mentoring assignments.
  • Conduct deputy role responsibilities in support of operational needs.
  • Specialty projects designed to increase operational effectiveness or enhance customer experience as necessary.
  • Be responsible for HBCN credit card, PIL, HML and RBB collection strategy implementation, collection procedure manual design, system testing (UAT), and regulatory returns preparation.
    • University Graduate.
    • Proficient capability of English and Mandarin (listening, speaking and writing). Cantonese listening and speaking is a definite plus.
    • Good PC knowledge and skills (Windows, MS Office, etc.).
    • Comprehensive knowledge on the operation of credit cards, personal loans, or mortgage loan products and familiarity with relevant system.
    • High effective telephone negotiation skills and strong but courteous telephone manner.
    • Understanding of compliance related guidelines which affect collections.
    • Customer centric approach and service excellence mind set.
    • Team management experience.

    Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

    Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

    You’ll achieve more when you join HSBC.

    HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.