Job description

A Career with Hang Seng Bank 


Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.  




Hang Seng Bank was one of Hong Kong's bancassurance pioneers with insurance business footprint started since 1965. Over the years, Hang Seng Bank has been committed to serve its customers by providing full spectrum of insurance products including Life Insurance manufacturing, distribution of General Insurance and Medical products, and MPF business.


Insurance is a fast-growing business and is one of the key drivers of Hang Seng Bank. As a well-established insurance entity, we take care of every need of our customers with an optimized service excellence through the Bank’s retail and commercial network, with a dedicated team of professionals in place.


We are currently seeking a high caliber professional to join our department as Head of Insurance Academy and Development.


Principal Responsibilities

  • Lead the execution of Insurance Coaching strategies and manage resources to achieve Insurance business targets and optimize business profits
  • Prepare holistic Insurance strategies tailor made for divisions and ensure management directions are implemented locally
  • Communicate strategic directions and to provide internal technical consultancy to CRMs of expertise surrounding financial planning techniques
  • Drive market leading standards for conduct and controls in line with the Group values and expectations
  • Lead, execute and proactively implement advanced coaching techniques to motivate and encourage learning and re-enforce application within the work place
  • Comply with local regulations in all aspects of strategy, sales processes, product suitability, client correspondence, financial promotions, administration and compliant handling
  • Adhere to all relevant processes and procedures of the Group compliance policy and internal controls
  • Minimum of 7 years' relevant experience in retail banking, with strong knowledge of insurance products
  • Excellent relationship building and stakeholder management skills
  • Strong leadership and coaching abilities
  • Good presentation, interpersonal, negotiation, communication and analytical skills
  • Good command of spoken and written English and Chinese
  • Passes in the Insurance Intermediaries Qualifying Examination and attains relevant professional qualifications such as CFP/CFMP/QRA/CFA would be an advantage
  • Able to inspire others to achieve their goals/ambitions in a variety of situations
  • Customer centric mindset and ability to manage complex interactions effectively
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.


The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.