HSBC Group

This role could be based in Hong Kong, Singapore, London or UAE.

Some careers grow faster than others. 

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as Head of Premier and Premier Wealth Distribution.

Role Purpose

The Head of Premier and Premier Wealth Distribution is responsible to lead and oversee the global distribution strategy for Premier and Premier Wealth banking services, maximizing sales performance and ensuring a seamless client experience across all channels. 

Principal Accountabilities and Responsibilities

• Define and champion the global vision and strategy for Premier and Premier Wealth distribution, ensuring alignment with the overall organizational goals
• Develop and implement sales and service strategies across all channels (e.g., branch, online, mobile and contact centre)
• Identify and analyze emerging industry trends, competitive landscape, and client needs to inform strategic direction
• Develop and implement sales and service solutions to enhance client acquisition, retention, and profitability within the Premier and Premier Wealth segment
• Optimize channel orchestration and footprint to maximize client reach and engagement
• Streamline sales processes, ensuring efficiency and effectiveness
• Oversee sales enablement initiatives, including CRM implementation, training programs, and performance management tools
• Establish key performance indicators (KPIs) and metrics to measure the effectiveness of distribution strategies and overall business performance 

Leadership & Teamwork   

• Lead and inspire a high-performing global team
• Foster a collaborative work environment and promote knowledge sharing
• Work with key stakeholders across Global, regional and market teams for the betterment of the business and clients
• Cultivate an engaging working environment and demonstrate the culture of personal development and Diversity and Inclusion

Functional Knowledge

• Deep understanding of sales and service strategies within the financial services industry 
• Expertise in channel management, sales process optimization, and CRM systems 
• Strong knowledge of premier and wealth management products and services 
• Ability to set clear strategic direction, aligned with Markets, Propositions, Channels and Functions 
• Experience of working across Group, Region and Market teams is essential 
• A broad understanding of Wealth and Premier banking combined with an in-depth understanding of all issues impacting the customer and marketing agenda, enabling the role holder to speak with authority and influence to senior business leads including CEO/COO level 
• Familiarity with culture, supervision and conduct frameworks 
• Knowledge of the global external environment - regulatory, political, competitors and market 

Others

• Strong leadership / interpersonal skills 
• Understands how to navigate the matrix and drive integration opportunities 
• Strong understanding and experience in positively driving culture 
• Familiarity with culture, supervision and conduct frameworks 
• Strong interpersonal and communication skills with capacity to work with and influence senior teams with the ability to interact at all levels of the organization 
• Strong numerical and analytical skills 
• Ability to work independently, multi-task, filter information and prioritize multiple demands 
• Effective action planning/ project management

Role Attributes 

Experience
- Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline 

Business / Commercial knowledge
- The role requires a comprehensive understanding of several value units / products / regions / legal entities, alongside an advanced understanding of the industry and the relative positioning of the HSBC's products and services 

Leadership
- Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning) 

Problem Solving
- Covers a wide range of diverse activities that require complex judgements and solutions based on conceptual thought and strategic vision and analysis 

Innovation
- Is proactive in developing ideas, continuously searching for improvements in techniques which add value to the business and has full responsibility for implementation 

Accountability / decision making
- Latitude to make decisions within the objectives of HSBC global business / global function overall. Little guidance is available and role holder is expected to formulate strategy following the objectives of the business 

Strategic Responsibility
- Implements business plans through own team and is accountable for results 

Communication
- The role holder must possess a high level of sensitivity to the audience, be able to modify the beliefs and opinions of others, and negotiate with significant latitude for the final outcome
- Establishing effective collaborative relations with external organisations is a critical part of the job

Opening up a world of opportunity
www.hsbc.com/careers 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.