Job Advert Details
At HSBC Bermuda, we’re a trusted international organisation, offering a full range of banking services to personal and commercial customers. Our purpose is opening up a world of opportunity for our customers and employees. By joining our Direct Banking team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible. We need talent like you to help evolve and grow our business.
In this role you will:
- Engage with customers to effectively recommend solutions, products, and services
- Effectively contribute towards key performance indicator values of new borrowing, new credit cards, credit card limit increases, new general insurance, and credit enhancement products
- Take ownership of delivering a great customer experience, championing our customers’ cause, and working quickly to resolve complaints and identify opportunities to offer alternative banking solutions
- Take ownership of preventing errors and operational losses by providing customers with the correct information about our products so they can make an informed decision, whilst adhering to all policies and procedures relating to financial crime, risk and compliance, and non-financial risk
To be successful in this role, you should meet the following criteria:
- Background in banking or financial services; insurance and credit sales experience preferred
- Excellent interpersonal skills and a proven ability to engage in client negotiations
- Solid collaboration skills, with the ability to develop good working relationships, and a willingness to assist others to create an extraordinary customer experience
- Proficiency in Microsoft Office suite of products
- Sound time management skills and the ability to work independently
When you join HSBC, you’ll enjoy a supportive culture, a highly energised team, and have access to exciting opportunities and benefits, such as:
- Salary and benefits designed to give you a solid foundation for the present and future
- Mentoring, coaching, and training to upskill yourself, including word-class learning opportunities
- Flexible working environment
- Range of resources to support your mental, physical, and social well-being
· Opportunities to work internationally, and join a range of Employee Resource Groups
Personal data held by HSBC relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.