HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Digital Product Manager.

Principal Responsibilities

• Product Vision and Strategy:
  • Define and articulate the long-term vision and strategy for PayMe for Business, ensuring alignment with PayMe overall business objectives and market trends in digital payments
  • Conduct market research and competitive analysis to identify opportunities for differentiation
  • Develop and maintain a product roadmap that prioritizes features and enhancements based on customer needs, business goals, and technical feasibility
• Customer-Centric Development:
  • Engage with business customers (e.g., small businesses, corportates, and e-commerce merchants) to understand their pain points, needs, and preferences for payment solutions
  • Translate customer insights into clear product requirements details and user stories mapping to guide development
  • Champion a user-centric approach, ensuring PayMe for Business delivers intuitive onboarding, payment acceptance, seamless integrations (e.g. with POS systems, e-commerce platforms), and robust value added tools towards merchants and customers
• Cross-Functional Collaboration:
  • Partner with engineering and design teams to oversee the development process, ensuring timely delivery of high-quality features and integrations
  • Work closely with marketing and merchant growth teams to define go-to-market strategies, pricing models, and promotional campaigns that drive adoption among businesses
  • Collaborate with compliance and risk teams to ensure PayMe for Business adheres to regulatory requirements and maintains robust security standards
• Feature Prioritization and Backlog Management:
  • Prioritize product features and enhancements by balancing customer value, business impact, and technical constraints
  • Manage the product backlog, ensuring clarity and alignment with stakeholders on deliverables and timelines
  • Make data-driven decisions using qualitative feedback (e.g., customer interviews) and quantitative metrics (e.g., transaction volume, churn rates, adoption rates)
• Performance Monitoring and Optimization:
  • Define and track key performance indicators (KPIs) for PayMe for Business, such as merchant acquisition, transaction growth, and customer satisfaction (rNPS and jNPS)
  • Analyze product usage data and customer feedback to identify areas for improvement and iterate on features
  • Conduct post-launch evaluations to assess feature success and inform future roadmap decisions
• Stakeholder Communication:
  • Act as the primary point of contact for PayMe for Business, communicating product vision, progress, and outcomes to internal stakeholders and external partners
  • Present business cases and product updates to leadership to secure buy-in and resources for new initiatives

• Bachelor’s degree in Business, Marketing, Computer Science, Finance, or a related field
• Minimum of 3-5 years of product management experience, preferably in fintech, payments, or e-commerce industries
• Proven track record of launching and managing digital products, ideally with a focus on B2B or merchant-facing solutions
• Experience working with cross-functional teams in agile development environments (e.g., Scrum, Kanban)
• Familiarity with payment processing, digital wallets, or financial services is highly desirable
• Knowledge of UX design principles to enhance merchant and customer CLCM
• Prior success in driving merchant adoption or transaction volume growth in a payment product

Skills and Competencies:

• Technical Acumen: Understanding of payment systems, APIs, and integrations
• Analytical Thinking: Proficiency in data analysis to drive decision-making, using tools like Tableau and Databricks
• Customer Focus: Ability to empathize with business customers and translate their needs into actionable product features
• Communication: Exceptional verbal and written communication skills to articulate complex ideas to diverse audiences, from developers to executives
• Leadership: Strong ability to lead without direct authority, influencing cross-functional teams to achieve shared goals
• Project Management: Experience with product management tools (e.g., Jira) and agile methodologies to manage timelines and deliverables
• Regulatory Knowledge: Basic understanding of compliance requirements in the payments industry

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.