Job description

Some careers grow faster than others.    

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

We are currently seeking a high caliber professional to join our team as Regional Head of Client Lifecycle Management, GPB ASP.  

Role description

The job holder has overall responsibility for Client Lifecycle Management (CLM) in Asia that supports the high net-worth (HNW) client lifecycle journey in Private Banking and Private Trust businesses from onboarding, ongoing customer due diligence (CDD), client account maintenance and servicing. 

Key responsibilities 

Role Context  

  • Execute responsibilities in the areas of CDD/KYC/AML and implement change initiatives relevant to client lifecycle in Private Banking and Wealth to fulfill business needs whilst balancing regulatory requirements 
  • Lead multiple teams across client onboarding, periodic reviews and trigger event reviews to meet Anti-Money Laundering (AML), Know Your Customers (KYC) and Tax Evasion risk requirements, and applicable Account Maintenance product and regulatory requirements 
  • Lead the HNW Client Servicing team (currently only set up in Hong Kong) in facilitating the onboarding of HNW clients (<US$10m AUM) to the private banking platform and ongoing servicing of these clients 
  • Oversight of the Regional Reputational Risk Committee for GPB Asia 
  • Oversight of the CLM function located in other Asia locations (namely, Singapore, India Taiwan and China), providing directional steer and ensuring collaborative engagement across the teams to maintain consistency in applying the relevant CDD/KYC/AML controls 

Impact to the business

  • Support the AML/KYC framework for private banking and private trust client base in Asia and Hong Kong, ensuring effective management of CDD, Operational and Regulatory risks across the markets in Asia and in compliance with applicable internal policies and external laws and regulations across our markets 
  • Accountable for the roll-out and embedding of the CDD/KYC/AML initiatives and other Process and Policy change initiatives and the effective and consistent operationalization across markets in Asia 
  • Collaborate and input to the design of global processes and controls ensuring local requirements are considered, while adhering to Group Standards to maintain a robust AML/KYC framework 
  • Key focal point of contact in Asia to global stakeholders for roll-out of global policies, ensuring consistent application and roll-out of processes and procedures for Asia and Asian business users 
  • Serve as Subject Matter Expert (SME) in overall Client Onboarding Lifecycle Management model e.g. challenge the conventional ways of working and drive change to improve process efficiency and effectiveness and client experience 
  • Actively engage in SVS/project requirement meetings; influence design and functional requirements; challenge stakeholders to ensure decisions are well thought out and meet business needs which can be executed with operational pragmatism 
  • Lead and coordinate working groups, business forums and governance meetings as necessary to support business needs and drive change 
  • Manage a robust People and Operating model in line with strategic initiatives and provide guidance and support to country teams to align with business needs 
  • Provide advisory and guidance to Country Leads, Team Leads and team members in CLM to foster a knowledge sharing environment with a focus on continuous development and growth 
  • Manage team performance against key productivity metrics, performance objectives and continuous best practise sharing, helping the team to consistently deliver high productivity and quality standards in KYC reviews in adherence to global and local policies and guidelines 
  • Provide executive level business management reporting and metrics to measure efficiency and success factors 
  • Directly address conflicts and escalate issues where appropriate

Leadership and Teamwork

  • Ensure effective coordination and collaboration across CLM functions in Asia region 
  • Provide leadership to ensure adequate skills and alignment of standards in respect of client onboarding and periodic reviews in the Asia region in line with the bank’s policy and regulatory requirements 
  • Evaluate staff performance and provide regular feedback via performance reviews or informal discussions to engage and motivate staff to be at their best 
  • Promote best practise sharing and cultivate a team approach culture 

Customers / Stakeholders  

  • Regular interactions with a wider range of frontline stakeholders eg market heads, desk heads, bankers, client services executives, and work with relevant Compliance and Risk stewards to ensure processes and procedural changes are fit for purpose while meeting regulatory requirements 
  • Build strong relationships with key Group-wide and GPB individuals and at all levels across the 1st and 2nd line of defence to ensure decisions are effectively and completely undertaken in a comprehensive, timely and fair manner for our customers 
  • Maintain strong working relationships within the Private Banking Business and also within Trust and Fiduciary Services Business to add value to the internal network 

Management of Risk

  • Ensure compliance, operational risk controls in accordance with HSBC and regulatory standards and policies 
  • Take ownership of CDD/KYC/AML controls and risk management, installing appropriate controls and checkpoints, periodical reviews of controls to address gaps in processes and remove inefficiencies to benefit the business and our customers 
  • Partner with front line teams to ensure all client KYC records are compliant with regulatory standards with high quality and timely completion during onboarding and ongoing CDD reviews 
  • Ensure the efficient running of the Reputational Risk and Client Selection Committee (RRCSC) and Client Selection process in GPB Asia in order to facilitate local decisions, ensuring that they are informed by good quality and pertinent information 
  • Overall in-charge and lead the team in managing regulatory audit / inspections pertaining to CDD/KYC/AML as control owner 
  • Responsible for Issue Management, risk escalation and remediation pertaining to CDD/KYC/AML controls 

Observation of Internal Controls 

  • Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
Requirements

Requirements and qualifications 

  • Degree holder, in Business, Economics and Accounting or Law preferred 
  • At least 15 years of experience in financial services industry or private banks with leadership experience in AML and client onboarding operations, processes and documentation in wealth management necessary.  Prior client facing experience to facilitate the handling of sensitive and difficult client situation would be a plus
  • Familiar with the regulatory landscape applicable to banking industry in Asia and Hong Kong 
  • Possess a good balance between risk management and client experience with sensitivity applied to onboarding various types of wealth / private banking clients, including complex structures 
  • A confident and effective communicator with clear articulation of the problem statement and solutions 
  • An analytical mindset with ability to quickly assimilate complex information to resolve issues, via collaboration with internal and external stakeholders and communicate strategic direction to relevant teams 
  • Willingness to make decisions, while ensuring buy-in from stakeholders 
  • An inspiring and result-oriented leader with strong influence and determination to drive and deliver change management, and process re-engineering, leading the CLM function to continuously enhance client experience to be best-in-class in the industry 
  • A positive and highly organized self-starter, and an independent problem solver 
  • Proven strong execution capabilities in supporting business to implement and operationalise change initiatives, either business growth or de-risking 
  • Proven effective prioritization skills under tight deadlines with flexibility to accommodate changing environment and willingness to take on new responsibilities

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong kong and Shanghai Banking Corporation Limited.

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