Job Advert Details
HSBC Global Payments Solutions provides corporate customers with a full range of banking services including multi-currency business accounts, payments and cash management and e-Banking Platform.
 dedicated GPS Sales and Client management team providing local support and advice in over 60 countries and territories, HSBC GPS helps customers to well manage their Global Liquidity and Cash management.

People responsibility: N
Report to: SVP, Country Head of GPS, Taiwan

Role Purpose
The role is responsible for the delivery of post-sales support to Global Banking (GB) and Commercial Banking (CMB) clients, across a full range of Global Payments Solutions (GPS) products.

In this role, you will:

Job Contents
  1. To direct, lead and manage client Service team in implementing the client service proposition that GPS clients recognize as HSBC and GPS’ commitment to be the importance and value of the GPS relationship.
  2. To contribute the establishment of the strategic direction for consistent deliver of top quality and market leading Client Service functions and the deployment of such as regional/global client service proposition to regional/global clients.
  3. To deliver high quality post-sales client management for top tier Global Banking (GB) and Commercial Banking (CMB) clients.
  4. To manage GPS Risk Control Assessment and to ensure issues are managed, escalated, reported and remediated in a timely manner.
  5. To support the business in Audit and Compliance Assurance review preparation, management and action tracking
  6. To ensure EWRA Assessment Unit completion and subsequent RCA refresh.

Qualifications
  1. Yeas of experience and relevant skills in Cash Management in a managerial position”
  2. Possesses very strong management and interpersonal skill.
  3. Proven ability to prioritize competing demands.
  4. Be delivery focuses with ability to pay attention to detail and ensure tasks are completed on time and to the required levels of quality.
  5. Proven business and operational experience, preferably in relation to Client Service areas
  6. Proven experience in identifying and managing the risks, issues and dependencies related to complexity.
  7. Able to articulate a challenging strategic vision and motivate people to achieve this.
  8. Outstanding written / verbal communication and presentation skills
  9. Planning, time management and resource management skills
  10. Positive ’can do’ attitude.
  11. License and qualification requirement:
    • 應取得金管會認定機構舉辦之國內或國際防制洗錢及打擊資恐專業人員證照
    • 法令遵循主管、法令遵循單位所屬人員及單位法令遵循主管(BUCO): 應參加主管機關認定機構所舉辦三十小時以上課程，並經考試及格且取得結業證書

Opening up a world of Opportunity


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