Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking an ambitious individual to join our team as a Senior Account Manager, working together with colleagues to define, manage and achieve divisional business targets.

Role Purpose

The Senior Account Manager is a GCB 5 role within Global Liquidity and Cash Management (GLCM), Client Management (CM), supporting Global Banking and Markets (GBM) / Commercial Banking (CMB) Clients.

The role will manage the provision of client service support to high-valued GLCM clients on a local and / or regional basis, ensuring client expectations are exceeded and HSBC offers a superior service to that of our competitors. The role will provide client liaison and partner with Sales, Senior Relationship Service Managers, Product Management and Operations to identify tailored, competitive solutions.

In this role, you will:

  • Be accountable for delivering Client Service excellence globally effectively managing any risks and issues
  • Identify opportunities globally and effectively managing the regional Account Manager’s to deliver against client promises
  • Identify and introduce service enhancements to improve the overall client experience
  • Resolve global client service issues and challenges as the final escalation point
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships
  • Cross sell GLCM products and providing superior service support for all GLCM solutions
  • Keep abreast of external factors influencing international business e.g. economic, cultural, geographical, procedural and regulatory requirements
  • Interact with other global GLCM units including clients, global service teams, Sales, Product Management and other elements of Client Management

To be successful in the role, you should meet the following requirements:

  • Degree educated or Industry Qualifications preferred but not essential
  • Relevant product knowledge including knowledge of cash management products and services
  • Availability to undertake the travel required for this role, i.e. some domestic and overseas travel
  • Experience working in relevant environment/s, i.e. client facing
  • Past working experience on / with relevant schemes, i.e. UK / EU domestic clearing schemes / systems, international payments and SWIFT
  • Proven experience of leading the delivery of an excellent customer service and proactively look for innovative ways to improve the service delivered to our clients
  • Self-awareness with confidence to work independently and take responsibility for own development
  • Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.