HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist. 

Business: Markets & Sec Services Tech

Principal responsibilities

• Develop and improve monitoring tools and lead automation initiatives across the department as per the Site Reliability Engineering (SRE) principles.
• Possess technical skills and learning capability to drive solutions for automation, monitoring, SRE initiatives. 
• Partner closely with the Engineering centres located in India, China, and Canada
• Define and lead the implementation of service management strategy and support model globally
• Design and lead effective change control process and problem and incident management process to ensure service quality and compliance
• Design, implement and manage service metrics to measure and evaluate the healthiness and effectiveness of services
• Manage communications with key stakeholders, including producing regular reports to relevant Business and IT stakeholders
• Help transform organisation into a service-oriented, client-centric, value-adding one
• Ensure DevSecOps working approach and support all team members to follow the same methodology
• Ensure awareness, involvement and support from key stakeholders by building teams and maintaining robust communications 
• Proactively plan and execute periodic IT Service Management activities such as Service Resilience Planning & testing, Capacity Planning etc.
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement
• Keep up to date and have expertise on current tools, technologies especially in the areas of service resilience and automation
• Liaise with engineers, architects, and business stakeholders to understand and drive the product or service’s direction, aligning to strategic vision
• Provide support in identification and resolution of all incidents associated with the IT service, partnering with the Engineering Leads and Service Management Leads
• Ensure the solutions designed/developed/deployed are fully compliant with the HSBC standards and control framework
• Build a simple and scalable service management practice and support model
• Ensure methodologies are aligned to IT strategic vision, demonstrating a continual desire to implement strategic or optimal solutions, and where possible, avoid workarounds or short term tactical solutions
• Appreciation of existing data privacy issues, ensuring solutions adhere to complex data regulations and controls
• Work with stakeholders to ensure that negative customer and business impacts are avoided 
• Understand all changes in the wider context of the business lines/ areas we support and those on which the portfolio has an impact, including Regulatory and Data Management projects.
• Manage stakeholder expectations and ensure that robust communication and escalation mechanisms are in place
• Adhere strictly to compliance and operational risk controls in accordance with HSBC and regulatory standards, policies and practices; report concerns or observations in terms of control weaknesses, compliance breaches and operational risk impact
• Ensure adherence to best practice in service management across the team, with risks, issues and dependencies correctly defined and managed

• A self-starter with strong service management skills, who enjoys the challenge of supporting complex environments 
• Structured and organised leader with strong service management, data and technical analysis skills, and ability to manage multiple priorities
• A natural leader who can inspire and motivate those around them
• A clear communicator with strong interpersonal skills who can manage stakeholders in a complex matrix organization
• Outstanding service management experience, which include communications capabilities, decision making and problem solving skills, lateral thinking, analytical and interpersonal skills
• Extensive experience in support of management information and technologies, with multiple teams, vendors, interfaces and stakeholders involved
• A strong understanding of hybrid technology stack including RDBMS (e.g. Oracle), Java, and Big Data
• Experience with implementing monitoring, alerting and familiarity with automation involving e.g. Grafana, Splunk, ELK etc.
• Experience in customizing and managing integration tools, databases, and analytical tools
• A good understanding of control requirements surrounding data handling will be advantageous
• Real passion for elegance and efficiency in software engineering and always strives for continuous improvements via automated processes
• Knowledge and experience using data models and data dictionaries in a Banking and Financial Markets context
• Excellent understanding and proven experience of Agile Project Management methodologies (e.g. SAFe, Scrum) and tools (e.g. Jira)
• Ability to direct and influence people in a matrix-orientated environment and establish working partnerships at a junior and senior organizational level
• Proven experience of positive, challenging interactions with senior executives across the business
• Outstanding relationship management, collaboration and influencing skills
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people-related changes
• Detail oriented with the proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role
• Ability to articulate or translate complex information through clear and meaningful written and spoken communication in a structured way
• Willingness to learn, strong initiative, ability to work both independently and as part of a team, and flexibility with regard to the assignment of tasks and scheduling essential
• Strong customer focus and commitment to delivery
• Effective knowledge of techniques for planning, monitoring and controlling projects
• Effective knowledge of budgeting and resource capacity allocation

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***