Job description

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Mexico/Latam, Global Operations & Automation IT

Job Summary:
Head of Mexico/LatAM, Global Operations & Automation IT aims to drive strategic change in the Region aligned to Bankwide Operations Transformation but also build a engineering hub in Mexico to support GOA.  In addition the role will act as a Relationship Manager to Global Service Centre (GSC) Mexico, to drive efficiency and streamline processes through close partnership with operational teams responsible for shaping, delivering & driving the Operations change agenda

Main responsabilities:

  • Deliver technology solutions on behalf of Mexico Operations to support benefits realisation in 2023
  • Grow engineering capabilities in Mexico and build a engineering hub for GOA
  • Significant leadership and people accountability including management of Americas GO&A Team comprising analysts, developers and engineers.
  • Act as a Relationship Manager to GSC Mexico to Drive efficiency and streamline processes through Tech-GSC collaboration;Ensure a holistic view of related initiatives; Mitigate risks associated with Technologies
  • Key engagements with CIO / CTOs across DBS, Operations and GBL IT Function
  • Issues & Risk Management to ensure that delivery continues in line with agreed plans & budget
  • Strategic alignment of all initiatives & technology innovation through Chief Architects and IT functions across the bank.
  • Lead on Innovation and Automation within LATAM explore opportunities with internal / external partners, vendors and Fin Techs
  • Managing the end-to-end cost base, balance HSBC priorities, ensuring compliance and customer satisfaction whilst also ensuring Data standards and Data controls
  • Creating, managing and maintaining positive relationships with all customer and service consumer groups, driving a working environment of teamwork, collaboration and support to meet mutual goals for the GB/GFs and HSBC
  • Solid technical engineering background, especially in Automation technology and DevOps space           
  • Ability to distil complex and varied data into information.           
  • Attention to detail and ability to ensure that information is captured in a timely manner.
  • Excellent written and verbal communication skills.       
  • Ability to adopt a tailored and effective communication style to varying levels of management up to and including executive management
  • Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, third party consultants, technical experts across the whole department and business users
  • Willingness to own work and problems and see through to completion and to use own initiative to resolve issues, whilst dealing with a diverse range of people

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised. 

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Process Mexico Private LTD***