HSBC Group

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Fraud Officer - HASE FRAUD DETECTION NHC.

Principal responsibilities

• The primary role is to rapidly disposition alerts via a preliminary review to filter alerts that can readily be negated (i.e. obviously show no signs of anomalous behavior) utilizing the internal system data sources to establish whether the anomalous behavior can be allayed and discount basic on the analyst and fraud sense.If not, the officer will conduct detailed investigation utilizing all internal and external sources available, and continue working on the same alert.
• Once the Officer has reached a conclusion, if the case is deemed to not represent suspicious, it will be discounted.
• If it is deemed anomalous, the Officer will be conduct an outbound call for verification the suspicious activities. If confirmed as fraudulent, the Officer is required to follow up the action with customer, e.g. Education/Mitigation/Prevention etc.
• The Officer will also handle calls for fraud reporting and fraud related enquiries to mitigate the risk incurred to the customers and to the Bank.
• In addition to the above, the Senior Fraud Officer will act as the Subject Matter expert of the department and be the referral point for any queries posed by Associates, management, trainees and other stakeholders’ interventions. Also, the Senior Fraud Officer will work in the capacity of escalation filter depending on the business requirement of the department. Furthermore, the Senior Fraud Officer will be required to provide hands on support to new trainees’OJT , coaching for under performers, seeking procedural clarifications, ironing out grey areas, as well as communicating the updates to the team falls within the purview of the Senior Fraud Officer.

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.