HSBC Group

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are currently seeking a high calibre professional to join our team as a Senior Market Manager.

Principal Responsibilities
In this role you will

• Develop and execute country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies
• Identify emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking
• Establish frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs
• Act as a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events
• Understand and proactively communicate the global client connectivity strategy and roadmap to in-market Sales, Coverage and Service Teams
• Ensure high-performance client onboarding by owning operational and business readiness in market. Work with global product teams to implement global operating models in market, maximising standardisation, and automation. Partner with local legal, risk and compliance colleagues to ensure smooth delivery
• Enable the Client Change Management Team (Project Managers, Enablement Managers) to deliver world-class client experience with regular training and proactive support during client projects (new onboarding, amendments, and migrations)
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy.  The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• Implement the Group compliance policy locally by containing compliance risk in liaison with the Group Compliance Officer, Area Compliance Officer and Local Compliance Officers, ensuring adequate compliance resources and training

To be successful you will need

• Proven experience in transaction banking, treasury services and/or payments and cash management in a market, product/digital commercialisation or client facing role
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies
• Excellent communication, presentation and stakeholder management skills
• Good track record of bringing new product/digital capabilities to market

Opening up a world of opportunity
www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.