Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a Senior Product Design Lead.

Principal Responsibilities

Join a Design team whose mission is to create the most intuitive, delightful experiences that go beyond people’s expectations across geographies.  We’re multi-disciplinary, consisting of product designers, service designers, design researchers and content designers spread across the United Kingdom, Hong Kong, Mexico, Poland, China and India.  Our team also includes global design enablers such as a robust design system, design operations, and design governance. 

Under your leadership, designers will work with cross-functional teams to define and drive the future banking experience for Foreign Exchange and Payments across the world.  You will motivate, inspire and grow a global team of designers responsible for creating best-in-class class experiences that touch millions of customers everywhere, every day. 

You will have the opportunity to: 

  • Make an impact at global scale in how customer manage their money online
  • Solve complex problems working in an agile way with product and technology
  • Define future opportunities to innovate and elevate our products and services
  • Work with and learn from people from different cultures and backgrounds

Your key responsibilities

  • Influence the vision, strategy and roadmap from customer perspective to inspire new ideas and put HSBC at the forefront of customer experience design
  • Champion the use of customer-centric methods including Design Thinking, usability testing, customer journey mapping, user research and more
  • Drive all aspects of the design process, from research and ideation to creative conceptualisation and execution (using our CX principles and design system)
  • Embed the use of data to inform, evaluate and validate customer experiences
  • Collaborate with our team of senior product designers to identify dependencies and ensure we’re creating cohesive customer experiences
  • Ensure your team’s designs meet relevant standards and governance processes
  • Coach, mentor and develop a successful design team, shaping the way designers work and create a space for each designer to thrive, learn and grow
  • Define the appropriate mix of skills (product design, design research, service design and content design) based on the nature of the projects
  • Contribute to further evolving and elevating the Design capability within the bank
  • You have 7+ years of experience in Digital Product Design, with an impressive portfolio of world class projects and case studies
  • You obsess over the details of visual and interaction design, motivating your teams to push the boundaries and design innovative experiences
  • You create a culture that is inclusive, open to new ideas and inspires and empowers designers to unleash their potential
  • You are an experienced leader who can confidently influence stakeholders and cross-functional teams to take a customer-centric approach
  • You build effective relationships with people within Design and across the business
  • You know how to ship the right experiences, raising the bar for quality through data-driven design from discovery thru validation to inform design decisions

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.