Job description

At HSBC, the health and well-being of our employees remains of utmost importance.  Many of our roles are permitted to work from home (in states in which HSBC is licensed to operate) until further notice. Upon resumption of normal operations, this role may be performed at our New York, New York office.


The Senior Product Manager, Commercial Cards will manage and develop Commercial Card products with the objective of contributing to profitability and to enhancing the client experience.  The Senior Product Manager owns the breadth of core product delivery including driving innovation for customers within Originations (e.g. conversational banking, third party innovation, new back end services enabling progressive design and customer facing tools) and delivery in our US Market.

About Us

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfill their hopes and realize their ambitions.

GLCM is one of HSBC's global product lines. The group is part of Global Banking and Markets and global Commercial Banking and supports relationship managers by providing the products and expertise their customers need. In essence GLCM helps clients, mainly treasurers, move their cash, have visibility and access to their cash, and invest their cash. Our expertise in this area has been recognized by the industry’s most prominent publications as the best global cash manager for corporate and financial institutions in consecutive years.

On a typical day your activities could include the following:

  • Analysis of card data/metrics from Card Processor Host system (TS2), and test results from customer reactions and experiences, to improve return on investment for developing and enhancing the card value proposition
  • Managing the product construct, configurations, card behavior, authorization rules, purchase strategies, option sets, data integrity, etc, on the TS2 Processing Platform
  • Managing the product construct, configurations, reporting, user experience and customizations, across online Card Management tools, such as Smart Data and CentreSuite
  • Initiating, planning and supporting the development of new products, features and enhancements on TS2 Processing Platform, as well as implementation and delivery of those developments ensuring they are competitive and meet the needs of clients

Employment eligibility to work with HSBC in the U.S. is required as the company will not pursue visa sponsorship for these positions.

  • Knowledge, practical use and configuration of TSYS/TS2 Processor/Host System, First Data Processor/Host System, the Smart Data Online Card Management tool/site and the CentreSuite Online Card Management tool/site.
  • Experience with data file transmissions and mapping across various vendor file specifications/formats, specifically XML/CDF/VCF and TS2 DEF. Experience managing functions such as statement printing and card embossing and distribution.
  • Product Management experience including industry knowledge of Commercial Card, digital services, product development, commercial pricing strategies, business development, awareness of pertinent regulations affecting Card Product delivery and product due diligence/risk assessment.
  • Strong communication, planning, organizational, analytical, presentation and lateral thinking skills; Strong competency in MS Office (Excel (macros), Visio, PowerPoint)

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment.  You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC.  We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.