Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group.  As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey.  If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Department: - Data & Messaging / WPB CTO. The role is to recruit Associate Project Manager for D&M portfolio

In this role of ITSO, you will:

  • Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s respected international bank.

  • Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

  • We work in small, agile DevOps teams with colleagues around the world from our offices in India, Poland, China and the UK, among others.

  • We are currently seeking an experienced individual to join this team as IT Service Owners.

Principal Accountabilities: key activities and decision making areas

The IT Service Owner (ITSO) is Accountable for maintaining effective control of the end to end application and service (which includes Dev, UAT, Production and Contingency).

This role will carry out some or all of the following activities for multiple IT Services:

  • Accountable for maintaining effective control of the end to end application and service (which includes Dev; UAT; Production and Contingency)

  • Successful operation and continuous improvement of service

  • Adhering to governance processes and ensuring compliance with all IT FIM controls

  • Pro-active planning of service requirements (e.g., Evergreening, planning capacity upgrades) and regularly communicating the benefits and performance of their service to the Business (Product owners)

  • Be a contact or escalation point when requests for service information are requested from stakeholders

  • Collaborate with key stakeholders within your Function such as other Services Owners; POD Team Members; Risk & Control Officers; Evergreening Leads; Infrastructure Leads; SSP Leads and CCO Tech colleagues, and within Group such as ITID and ISR.

  • Delegate requests for information / completion of regular reviews to POD team members for completion, then consolidate information and respond to requester

  • Update inventory tools to maintain service and application information

  • Utilise the internal IT Service Owner Hub to successfully navigate the processes, tools and organisation

  • Act as delegate approver for new deliverables, ensuring Operational support is formally covered and addressed in line with any associated IT Service Acceptance NFRs

Requirements

To be successful in this role, you should meet the following requirements

Experience - 8 to 12 Years

  • Experience in managing Application & Production Support operations
  • Ensuring availability of enterprise applications in accordance with business criticality
  • Experience in handling Major incidents, running through Post Incident Reviews, Root Cause Analysis & stakeholder communication
  • Experience with Cloud Service Providers desired (preferably Google Cloud Platform)
  • Strong Problem Management experience
  • Proactive Incident prevention, trend analysis, CSI
  • Drive Technology modernization initiatives
  • Manage relationships and coordinate work between different teams at different locations
  • Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
  • Participate in CAB meetings to discuss release scope and/or roadblocks
  • Understanding of Production release process and supporting production issues caused by application execution environment
  • Understanding of Logging, Monitoring and Alerting frameworks
  • Excellent interpersonal skills, ability to connect with people
  • Produce Deployment and Implementation Plans
  • Defining right governance process to ensure controls are in place for application to enable service continuity
  • ITIL certification preferred but not mandatory
  • Experience with Atlassian toolset JIRA/Confluence an advantage
  • Provide out of hours support as part of an escalation chain for production incidents.

Candidate User Guide - https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=6bd437061be61c10e9b1553a2d4bcb07

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India

N/A