Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as a Strategic Change Delivery Lead.

Principal Responsibilities

Impact on the Business / Function

  • Define and drive the execution of transformational strategic initiatives, with a focus on Lean-Agile Centre of Excellence (LACE) and strategic tooling to drive Agile maturity and embed ways of operating
  • Drive the development of the GPB&W Technology Operating Model to support the future state, including organisational design, process optimization, Agile adoption and technology governance

Customers / Stakeholders

  • Be a ‘trusted advisor’ to senior leadership and stakeholders by identifying opportunities, constructively challenging conventional thinking, and ensuring the customer and employee outcomes shape the design to prioritise and drive the execution of their change needs
  • Ensure that the GPB&W Technology Transformation mission statement/vision, plans and outcomes are communicated effectively across the organization and to key stakeholders
  • Support change management and culture change agenda, including People and Communications initiatives

Leadership & Teamwork

  • Work closely with GPB&W Leadership team to identify focus areas to drive delivery performance, alignment to TOM, service resilience, adoption of new technologies and Agile WOO and other key priorities
  • Support internal staff communications and engagement activities
  • Act as a change agent and take the lead in key projects, as may be assigned from time to time

Operational Effectiveness & Control

  • Ensure adherence to external regulations and internal guidelines
  • A good university degree with at least 5 years of relevant work experience
  • Previous experience in managing strategic change and/or organizational transformation programmes (at least 5 years)
  • Previous experience in formulating Technology strategy and operating models (at least 5 years)
  • Previous experience in Agile ways of operating (at least 2 to 3 years)
  • Possesses well developed communication and presentation skills, as well as the ability to building trust and solid working relationships with senior management and other stakeholders

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.