Job description

Agile Test Manager

Big Bank Funding. FinTech Thinking.                                       

Our technology teams in the UK work closely with HSBC’s global businesses to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply and securely. We also run and manage our IT infrastructure, data centres and core banking systems that power the world’s leading international bank.

Our multi-disciplined teams include: DevOps engineers, IT architects, front and back end developers, infrastructure specialists, cyber experts, as well as project and programme managers.

We work in small, agile DevOps teams with colleagues around the world.

Following extensive investment across our Technology and Digital domains, we are currently seeking an experienced Agile Test Manager to join HSBC Technology.

Brief overview of the business areas

As part of the Global ISO20022 RTGS implementation, the Agile Test Manager will supervise and oversea the testing delivery of global payment services assets implementation & rollout in countries where RTGS implementation dates for ISO20022 have been declared. The Agile Test Manager will ensure consistency, quality, completeness and timely execution of country test plans. The position will require to work collaboratively with various cross functional teams including business to oversee the testing for the organisation. The role will report and accountable to POD Lead.

What you will be doing;

  • Collaborate with POD leads to support their delivery of milestones on time, to cost and quality.
  • Contribute to and act as a point of decision around test approach, strategy, planning, execution and escalation on behalf of programme & portfolio stakeholders.
  • Working knowledge of JIRA to own defect management lifecycle.
  • Ensure ‘automation 1st culture’ using Tricentis TOSCA to automate sanity, smoke, regression and implements ‘in sprint’ or ‘n-1’ sprint automation in all POD’s by working with the regional pods including MX pod
  • Functional understanding of payment architectures, core payment processing solutions and underlying payment business processes.
  • Maintain roadmap of ISO20022 test and release activities, identifying, resolving and where necessary escalating conflicts, as well as managing relevant dependencies with other programmes/interlocks.
  • Agile Scrum/Kanban & SAFe experience preferable. Experienced in Agile (Scrum/Kanban) working methodologies, Schedule demos for stakeholders, conduct stand-ups, lead sprint planning activities.
  • To monitor, measure, control and report on the test progress, the product quality status and the test results, advising on test plan adaptation and compensating as needed to adjust to evolving conditions.
  • Ensure effective defect management including triaging governance. Proactively identifying situations where defects block or delay test progress and escalating as necessary.
  • Provide daily and weekly status reports to the programme governance leads to have an overall view (dependent upon the data available from the federated teams).
  • Provide input into Post Implementation Review.
  • Maintain roadmap of ISO20022 activities, identifying, resolving and where necessary escalating conflicts and defects, as well as managing relevant dependencies (other programmes/interlocks) for the testing portfolio.
  • Identify, create and maintain governance artefacts per the processes and tools including JIRA & confluence.
  • Enables sharing of resources, methodologies, tools and techniques for project success across the organisation.
  • Identifies and develops test management methodology, best practices and standards.

 

Requirements

What you will bring to the role; 

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

  • Good understanding of the Payment domain and e2e flows for domestic (ACH, RTP and RTGS) and ideally Cross Border payments scheme at least for one or 2 countries.
  • Sound of understanding of payment formats such as ISO20022(RTGS, CBPR+), SWIFT MT standards.
  • Ability to understand customer business process and requirements and translate into a delivery plan across a wide array of products and technology delivery.
  • Prior experience with delivering large size Test management in payments domain in finance industry.
  • Ability to understand domain and draft integrated test approach and drive the e2e test execution & delivery. A strong commitment to quality and efficiency.
  • Manage all aspects of RAID (risks, issues, dependencies and assumptions) including the development of contingency plans.
  • Expertise in MS Project, Word, Excel, PowerPoint and Visio. Able to adopt SAFe Agile delivery model as appropriate.
  • Excellent multitasking ability - Must have ability to manage and track multiple initiatives, effectively manage time and competing priorities, and to drive results through internal and partner organizations.
  • Ability to understand and articulate technology solution – Work with 3rd Party vendor’s/ partner teams to draft the plan on back of detail solution options, User Journey, workflows, detailed data mapping and Functional Architecture elaboration
  • Reporting – Conversant and proficient on project status reporting via Clarity, JIRA and as and when needed by stakeholder
  • Understand dynamics of HSBC working environment and navigate through for successful delivery of projects

This role will primarily be based in London or another UK base location, some travel may be required.


Come Power a Business that Defines How to Power the World

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.  HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

 

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

 

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

 

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

 

Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com 

Tel: +44 (0) 207 832 8500