Job description

HSBC is following Canadian government guidelines to stop the spread of COVID-19. We are keeping our customers, employees and job applicants safe through enhanced safety protocols undertaken at our branches, remote working where possible, mandatory vaccinations and video / telephone interviewing.

 

Opening up a world of opportunity.

We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

 

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

 

About the role

Help customers achieve their financial ambitions. If you’re looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 

Responsibilities:

In this role, you will:

  • Develop and retain relationships with existing customers through active management of portfolios and ensuring solutions continually meet customer’s needs as well as exceeding customer expectations in terms of speed, efficiency and professionalism.
  • Attract new customers by understanding their financial needs and delivering high standards of service quality. This involves getting client referrals and promotion of products and service offerings that’s right for the customer.
  • The Premium Banker will also support teller transactions and handle cash, as required.
  • Maintain HSBC regulatory standards. 
  • Act as a Brand Ambassador for HSBC Bank Canada, delivering exceptional customer experiences by building and maintaining strong relationships with new and existing customers.
  • In addition to a competitive salary this role, when you join our team, from day one you’ll have access to a competitive benefits package, including:
    • Generous time off program
    • Ongoing learning and development
    • Personal wellness account to purchase health and fitness goods and services to suit individual needs
    • Generous health and dental benefit insurance
    • Employee discount banking advantages
    • Future international career opportunities

So, do you want a career rather than just a job? Some of our most successful senior employees started their careers in our branch network.

 

Does this sound like you? If so, apply today to join HSBC, a truly global organisation, and start your journey. 

Requirements
  • 2 - 3 years of experience in a customer facing role in the banking industry.
  • Fluency in English, Cantonese and Mandarin is a requirement.
  • Have Completed or willing to obtain with HSBC support: - Mutual fund license, Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course.  For Quebec only, Institute of Canadian Brokers certificate of achievement
  • Possess keen interest and stays current with the financial market and economy
  • Takes pride in customer satisfaction and advising customers what’s best to meet their financial ambitions.
  • Understands / speaks second language is an asset.
  • Strong technical skills in wealth management.
  • Sound knowledge of digital / online banking and sponsoring digital engagement for customers.
  • Have a passion for continuously delivering superior customer experience.
  • Pride yourself on consistently delivering personalized, friendly & efficient service at all times.
  • Ability to safeguard the bank by holding difficult conversations with your customers on subjects like Anti-Money Laundering, sanctions, complaint handling, and estate planning

 

HSBC Proud

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC Canada is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation.

If this is not the ideal role for you, we invite you to sign up to our talent community so that we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help us build the bank for the future. 

 

We encourage all Indigenous peoples of North America and Persons with Disabilities to self-identify in their applications. In addition, we invite you to reach out to Dianne Calma, our Diversity Recruitment Relationship Manager at dianne.calma@hsbc.ca for support during the selection process.