HSBC Group

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of UAT Test Manager

Business: Central Operations

Principal responsibilities 

• Overall responsibility for managing Testing activities for Global Payments System UAT testing and implementation activities such as:
  a) Strategy
  b) Planning
  c) Schedule
  d) Test execution and retests
  e) Test delivery.
• Project management – Controlling the testing phase of the program.
• Co-ordination and organization of the project preparation and completion; liaison between applications, operations, and different project streams. Test data set-up in liaison with IT to ensure all test environments are ready.
• Allocation & monitoring of project related work assigned to the test team
• Create test calendar/schedule for Testing Releases in consultation with UAT Test Leads/ Testers.
• Formulation/ Preparation of test strategy with required documentation.
• Ensuring test procedures are in place (test scripting, verification of results and issue analysis)
• Tracking UAT progress against metrics and assisting with the analysis of test data requirements
• Lead UAT Test Lead and Test Analysts in coordination with global test manager.
• Produce final Test Completion Report
• Generate reports and updates as per standard methodology and reporting, required within CoE - UAT status reports to all stakeholders on a weekly basis.
• Defect Management - Review of all defects logged in QC and tracks all defects to resolution liaising closely with Operations/Stakeholders. Manage error reporting by raising and prioritising Error Logs raised by various parties ensuring the Manage error reporting and the retest process
• Conduct quality audit (test preparation, test execution & defects) to ensure the following:
  a) Correctness – Ensure the system produces the desired results i.e. business requirements are satisfied.
  b) Reliability - Ensure the system produces correct results under actual business user conditions.
  c) Quality – Verify the overall quality of the system by detecting and resolving as many faults as possible prior to phase deployment.
  d) Efficiency - Leverage testing resources efficiently. Focus on risk-based assessment of functions coupled with ensuring 100% coverage of functions is achieved.
• Evaluate feasibility, identify opportunities to improve efficiency and reduce cost by adopting a cost-conscious approach.
• Manage risks and issues throughout the testing.
• Ensure that process related procedures are implemented as per the process manuals.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated
• Ensure timely escalation of issues to ensure resolution
• Ensure compliance with various regulatory and operational control related aspects in each project
• Ensure delivery within published timelines.

• Knowledge of SWIFT / ISO messages
• Knowledge of procedures, products, and processes impacting FIRCO / GPI operations and support
• Complete flow of a payment in wolf, including pre and post enrichment.
• Well versed with different kind of filters and rules in Firco.
• Block and freeze flow in GPE and Wolf.
• Knowledge of Sanctions regulations / guidance and their application to Sanctions alert adjudication.
• Knowledge on Procedures on the decision making of False Positives and Potential True Matches that have reached Level 3
• Where needed, re-prioritize workload depending on the changing demands of the team
• Candidate needs to attain the disciplines of a Project Manager understanding the end-end cycles and evidence of what projects have been implemented.
• Strong interpersonal skills with a focus on delivery for the customer
• Excellent spoken communication skills – clear, unambiguous and customized to suit the audience
• Excellent written communication skills – ability to generate business reports to suit all audience. The reports should be coherent, accurate and should help senior management decision making.
• Planning, organizing and prioritization skills.
• Effective Leadership – To be able to lead, influence (and negotiate) with a large group of people, who will not have a formal reporting relationship with the individual.
• Numerical ability – To be able to interpret large volumes of Data and MI, and use the data to make required decisions and recommendations.
• Analytical skills – To be able to document process flows, analyse and identify areas for improvement.
• Ability to co-ordinate with multiple stakeholders, and get necessary decisions taken within desired timelines.
• Quick to embrace and adopt Change, in a dynamically challenging environment.
• Thorough and methodical in approach
• Self –driven, possesses ‘Can do’ attitude.
• Ability to meet tight deadlines.
• Ability to communicate and negotiate with colleagues across all levels – from processing staff to senior management.
• A good team player

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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