Job description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
Principal responsibilities
Workforce
•Have a detailed understanding of workforce requirements in location and ensure appropriate operational structure in place to support execution of plans
•Works closely with Value Stream Business Managers to confirm and deliver workforce requirements
•Champions local workforce strategy and ensures strong adherence across Platforms
Finance
•Leading the financial planning and budget forecast submissions fed in from multiple teams
•Working closely with the central Finance team to ensure all department returns are completed within a timely manner
•Tracking & trend analysis around the budget in terms of Cost Management and Cost Realisation
Vendor
•Develops and maintains excellent working relationships with Vendors locally and ensures strong management and understanding of Vendor demand pipeline
Third Party Risk Management
Governance
•Owns and manages relationship with local recruitment teams
•Ensure appropriate external communications and events take place to support level of recruitment and onboarding
•Drives effective onboarding and offboarding processes including real estate provision, hardware procurement etc
•Drive local HR activities on behalf of Country Lead including local performance management, staff engagement, training etc
•Management and ownership of Business Continuity plans for location
•Ensures local inputs into annual Financial planning process
•Manage leadership communications and cascades as required
Stakeholders – Internal and External
•Lead on operational matters and build excellent relationship with Service Line Leadership team to enable successful execution of role
•Collaborate with Discipline Business Managers to ensure ongoing understanding of operational plans
•Work closely with members of COO function (Finance, Workforce, Governance & Vendor) to ensure continued engagement and knowledge of operational principles
•Build excellent relationships with local operational teams including Recruitment, Finance, Vendor Management to ensure adherence to local processes and timely support
•Ensure strong relationships with local Vendors to help manage Vendor resource pipeline
Leadership & Teamwork
•Potentially manage a small Business Management support team to ensure strong operational management in location (where applicable)
•Excellent working relationships across COO, Platform & Value Streams
•Champion new ways of working across Value Stream
•Cultivate an environment that supports diversity and reflects the HSBC brand
Operational Effectiveness & Control
•Create a model to drive strong culture of compliance and governance
•Ensure local processes and rules well communicated, understood and adhered to
•Ensure alignment to Global Technology Workforce Strategy in location
•Ensure HSBC is not put at any operational or reputational risk
Requirements
Knowledge & Experience / Qualifications
•Proven track record in Operational management role
•Strong stakeholder management / Relationship Management
•Prior experience in workforce management and leading workforce transformation initiatives desirable
•Excellent communication and interpersonal skills in providing narrative actions
•Excellent analytical skill, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture
•Experience of working on a global scale (i.e. across timezone & geography and with remote teams)
•Highly motivated and able to work independently, under pressure and proactively in a fast paced environment with multiple deadlines
•Positive, proactive and can-do attitude
•Familiarity with key tools including Pioneer, Discover, GPDM, Clarity, HIBS, Jira and Confluence
•Strong Excel & Presentation skills
HSBCVZ/GZ*
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Software Development (GuangDong) Limited***