HSBC Group

Business: Wholesale

Open positions:1

Role Title: AVP BFCR CSEM GSC’s

Global Career Band: 5

Location (Country / City ): India/Bangalore

Recruiter Name : Sowmya B

Why join us?

• CIB Business Risk is responsible for the oversight and mitigation of Financial and Non-Financial Risks in the First Line of Defense for Global Banking (GB) and Commercial Banking (CMB). Working with Business areas, the team is responsible for providing specialist risk support on key verticals in
• First Line Controls/office,
• Financial Crime,
• Fraud,
• Resilience,
• Regulatory, Governance and Framework including risk identification and assessment of Business Risks as part of the activities and process within the lines of business.

The Opportunity:

• To assist the UK CMB Head of CSEM to manage, improve and maintain the day to day running of UK Client Selection Secretariat and ensure the efficient decisioning and execution of the decisions around client exits.
• The role holder will assist the UK CMB Head of CSEM in facilitating the decisions around client exits at the country level. They will also liaise with the Head of Client Selection on a regular basis. In doing so the role holder will coordinate with key stakeholders across the UK CMB including Commercial Banking, Compliance, Product Representatives, SFR, BIU and Representatives from other business lines) to ensure that the quality of the triggers submitted.
• The role holder will also be responsible for maintaining an accurate record of all cases presented to CSEM, logging completed cases as well as cases that require further information or actions before a decision can be made.
• The role holder will need to assist in preparing reports to regulators and senior stakeholders in country and region.
• Validation of Triggers, which requires close liaison with the Trigger submitters, who may be from a variety of sources (e.g. Relationship Managers, Business Banking Analysts, FCC etc) 
• Ensuring exit process is timely, orderly and structured such that the bank is safeguarded against potential reputational, operational, regulatory or legal risk.

What you’ll do:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.) | What you’ll do: (List out Key Responsibilities)

• Manage CSEM policy change and potential impacts on UK CMB CSEM process for the end to end oversight of operational effectiveness of CSEM process and procedures for UK CMB.
• Assist UK CMB CSEM senior management in the ongoing development and improvement of UCM-CS (strategic workflow tool for CSEM Process) and act as a SME and contact point with our key stakeholders.
• Coordinate UK CMB CSEM input to the RRCSC secretariat in order to ensure responsibilities of UK CMB are discharged as applicable in relation to reputational risk and client selection processes.
• Work with UK CMB CSEM senior management to manage stakeholder relationships through communication and ad hoc reporting as applicable. Ensure stakeholders have awareness and clear understanding that operational effectiveness requires consistent Cross Line of Business and Cross Border execution.
• Support UK CMB CSEM senior management in the local execution of CSEM Quality Control and Quality Assurance results along with associated actions and / or remediation. Engage with stakeholders as appropriate in order to deliver such actions.
• Manage local decisions: exit decisions are informed by good quality and pertinent information, and exit execution can be carried out comprehensively across the Group. This ultimately enables effective financial crime risk management while ensuring compliance with conduct- and legal-related obligations with regard to treating customers fairly. Ensures adherence to SLAs or Risk Mitigation as appropriate for constraints.
• Manages local decisions: objective and informed decisions being taken by suitably qualified managers in accordance with HSBC's financial crime risk appetite as to whether a customer should be retained or exited, and whether any additional risk management (such as monitoring or restrictions on activity) is appropriate.

Impact on the Business / Function

• Leadership to ensure proactive approach is taken to the exit management process portfolio and potential impacts on HSBC
• Development and continuous improvement of the exit management process
• Reviews and assists in the effective deployment of the policy and process changes around exit management and the impact on the region
• Ensure that CMB Business is made aware of issues

Operational Effectiveness & Control

• Focus on aligning the CMB operating practices around client exit changes in the region as required
• Resolve any/all identified issues promptly, and escalate concerns as appropriate to ensure timely awareness of any material concerns (per internal guidelines).
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.
• Maintain awareness of operational risk within assigned portfolio and minimise the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting.
• Leadership over all regulatory and compliance matters as they related to CMB exit management process in relation to operational risk.
• Management & Leadership of Internal Control, Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)
• Maintain awareness of the NFR Framework, work across the 3 Lines of Defense risk management model to ensure that risks are managed to within risk appetite and that where issues and incidents to occur their impact is minimized and managed appropriately through the timely update of our books and records, ensuring the identification, assessment, and mitigation in accordance with the Group Operations FIM. 
• Maintain and observe HSBC internal control standards, implement, and observe non-financial risk framework requirements. 

What you will need to succeed in the role:

• The role holder will be an experienced, financial services professional with a working knowledge of financial services, managing financial crime risk and commercial client relationships
• They will have experience in managing client relationships and/ or client risk and/ or AML/ KYC type roles
• The role requires an individual who is assertive, principled & pragmatic.
• Adequate understanding of risk and controls
• Strong verbal & written communication skills that translates to asking the right questions, understanding the tasks, and communicating ideas and actions clearly.
• Presentation skills: reporting progress, issues, dependencies, and risks to working groups and decision-making forums.
• Time management: managing a range of topics, being attentive to detail and solving issues.
• Strong problem-solving & data proficiency skills with proven expertise in MS excel, PowerPoint, etc.

What additional skills will be good to have? 

• Ability to work independently, multi-task, filter information and prioritize multiple demands.
• Ability to resolve complex problems whilst adhering to timelines and quality
• Extremely keen eye for detail.
• Organized and logical thinker.
• High level understanding of all types of financial crime risk
• Familiarity with the majority of financial services products (Global Markets, Payments & Cash Management, Securities Services, Trade and Lending)
• Strong interpersonal skills and be able to build rapport and strong relationships across business areas and dispersed locations
• Ability to remain effective under pressure
• Be experience in escalating decisions where appropriate

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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