HSBC Group

Some Careers grow faster than others:

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Assistant Vice President – HR Advisory (Malaysia).

Department Overview:

• The HR Advisory team supports the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity.
• HR Customer Experience & Advisory is part of the HR operational function and is responsible for the employee service proposition on a global basis.
• The Advisory Teams within HR are actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of HR.

What you’ll do:

• This role in the HR Advisory team will support the business managers within Malaysia GSC, hence it is essential that the applicant has an in-depth knowledge of HR processes and a good understanding of employment laws associated with managing disciplinary, capability, grievance and performance management.
• Apply problem solving skills and analytical reasoning with HR knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate, including those covering employee policies or statutory laws & regulations etc.
• Conduct thorough and objective investigations of alleged violations of the organization's conduct and other policies, and procedures.
• Handling senior business stakeholders, involvement in ER/ Investigation communities. 
• Provide options and risk assessed advice & guidance to the business.
• Evidence of problem analysis, risk assessment and appropriate commercially aware solutions given to the business: identified through casework.
• Strict adherence to the requirements of confidentiality, discretion and integrity.
• Demonstrates contribution to knowledge management content to support continuous improvement of HR services and products. Provide advice and guidance through a range of channels, e.g., case management tools, click to chat and telephone, balancing face to face contact as necessary.
• Work with Employee Relations, Business Partners and other SMEs for opportunities, continuous improvement and resolutions for complex cases, system or process improvement.
• Apply a risk-based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues.
• Stay up-to-date on relevant laws and regulations, as well as best practices in investigation. Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or other teams as appropriate.
• To deliver as appropriate focus groups training and briefings to the business in areas as required.

What you will need to succeed in the role:

• Qualifications in Human Resources, Law or relevant field.
• HR Experience of 8-10 years, with sound Employee Relations experience (4-6 years).
• Sound knowledge of Country labor legislations and employment law associated with managing disciplinary, capability, grievance and performance is required.
• Practical experience gained in one or more of Employee Relations in addition to Performance & Reward or Learning & Talent Development.
• Relevant experience in Employee Grievance handling, Conduct management and workplace investigations.
• Ability to understand complex situations and provide clear guidance and, where necessary, challenge to others.
• Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation.
• A proactive self-starter with a can-do, customer focused approach who can learn quickly from experience.
• An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals.
• Studying or completed a Chartered Institute of Personnel Development (CIPD) professional qualification (from Level 3 upwards) would be an advantage.

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/hrsp?id=kb_article&sys_id=cbff81231bbd2c10fd5ac9df1d4bcbac

You’ll achieve more at HSBC 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

* The information contained in this job description is a true and accurate reflection of the job as specified.