HSBC Group

Business: Risk & Compliance

Open positions:1

Role Title: AVP - Information Management GSC’s

Global Career Band: 5

Location (Country / City ): Bangalore, Kolkata

Recruiter Name :  Geetika Gupta

Why join us?

Job Purpose

• The role holder will support the Group Insurance Risk Reporting and Governance Lead in managing the regular production of Risk MI, managing the Risk Appetite Statement (RAS) annual and mid-year refresh processes, contributing to challenge of the results, and evidencing the requirements of the RMF in relation to risk reporting. In addition to Group Insurance processes, the role holder will provide support for a few pre-agreed Sites. Purpose:
• To control the regular production of Risk MI and to contribute to interpretation of results
• To develop and maintain key documentary records that act as essential audit trails
• To deliver the regular Risk MI and to provide interpretation of the results and their relationship to RAS
• To produce the Top, Emerging & Thematic risk reports and ensure it is effective.
• To undertake Risk thematic reviews required by Global Insurance
• To develop and oversee the Control Framework which provides a clear audit trail to evidence sufficient testing and control of the risks to the business, both operational and non-operational.
• To manage the risk appetite refresh processes, including Site engagement, facilitation of approvals, documentation,  maintenance of site deviations, maintenance of metrics definitions and template and documentation
• To manage the evidencing of requirements of the RMF in relation to risk reporting.
• This person is expected to manage the relationship with the local (country-based) risk teams as well as with the WPB and Group counterparts to ensure a strong and constructive relationship exists between the teams.

What you'll do:

Principal Accountabilities: key activities and decision-making areas           

Typical Targets and Measures

Impact on the Business/Function

• Regular production of Risk MI and support and active challenge of results and identfication and remediation of errors and trends
• Responsibility for the development and maintenance of key documentary records that act as essential audit trails including the RAS deviations logs, metric definitions and guidance documents and Risk Taxonomy Scoping documents
• Production and Managemenst of the regular Risk MI and interpretation of the results and their relationship to Risk Appetite Statements.
• Product the Top, Emerging & thematic risk reports.
• Undertake a number of Risk thematic reviews undertaken by the Risk Function
• Undertake Site reviews to evidence adherence to risk steward and CRO roles under the RMF
• Develop and oversee the Control Framework which provides a clear audit trail to evidence sufficient testing and control of the risks to the business, both operational and non-operational.
• Manage the risk appetite refresh processes, including Site engagement, facilitation of approvals, documentation,  maintenance of site deviations, maintenance of metrics definitions and template and documentation
• Provide support through active role in cross-functional coordination
• Ensure appropriate link between the country governance framework and the regional and global governance framework for the international countries
• To manage the evidencing of requirements of the RMF in relation to risk reporting.
• Smooth rollout of RAS refresh
• Quality documentation for audit trail
• Timely and accurate production of Risk Reports
• Positive stakeholder feedback
• Timely identification of adverse trends and emerging risks

Customers / Stakeholders

• Build and maintain excellent working relations local and regional (where applicable) insurance teams, as well as Global Insurance and local risk stewards
• Establish good interaction and working relationship with Group Risk team
• Establish good interaction and working relationship with Group First Line teams (where applicable)
• Constructive and healthy relationship with all stakeholders
• Positive feedback from counterparts

Leadership & Teamwork

• Support achievement of the HSBC vision, values, goals and culture in personal behaviour, actions and decision making.
• Share best practices and encourage others to do the same in the best interests of HSBC and its customers.
• Maintain close contact with relevant stakeholders and be source of expert knowledge for the local teams and key contact for Emerging Risks, and RCA oversight
• Build strong partnerships with local, regional (where applicable) and global risk teams, as well as Global Insurance and local risk stewards, in designing strategies that best suit business needs
• Developing ideas and pursuing initiatives to continuously improve performance
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.  
• Maintain clear and effective communication with internal and external customers
• Timely and efficient delivery of strategy development projects according to agreed plan

Operational Effectiveness & Control:

• Maintain a robust and efficient control environment to ensure good operational, financial and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
• Oversight of policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
• Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
• Appropriate governance processes are adhered to.
• Timely and efficient delivery of strategy development projects according to agreed plan
• Ensure deliverables to meet global standards and regulatory requirements
• Satisfactory internal and external audit

Management of Risk (Operational Risk / FIM requirements)

• The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
• This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
• The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
• The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.

This will be achieved by:

• Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The following statement is only for roles with managerial or specific Compliance responsibilities: The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Local Job Requirements (This could include; Job Dimensions, Job Context & Major Challenges)

Major Challenges:

• Success in this role will require the person to be able to combine sound business acumen, a good understanding of the insurance business, effective written and verbal communication under a constantly changing environment.
• Building and maintaining a constructive relationship with many different stakeholders. Effective interpersonal skills required to coordinate with a large number of stakeholders in the day-to-day work of the job. Be able interacting with managers much senior than the jobholder.
• Good time management and prioritisation skills, and resilience to work under pressure and independently
• Evolution of current records and reporting into more efficient and focused activity that better aids management understanding of Risk and their priority setting.
• To ensure an improved accuracy of underlying detail and traceability to enable Internal Audit to complete their reviews with greater focus and efficiency.
• To complete activity without impairing business resources and to be regarded as an essential support mechanism to the first line that assists in their control of risks and compliance with governance standards.
• To drive through evolution while still ensuring that risks are properly managed.

What you will need to succeed in the role:

Certifications, Qualifications & Experience (For the Job – not the Job holder.  Minimum requirements of the Job)

• University degree (BA) or (BS) with 7-10 years of experience in the insurance/ financial services industry

Experience/ Skills Requirement:

• An understanding of the range of product types and business lines in Insurance as well as a knowledge of principle risk types in scope.
• Experience in working in a risk control role would be an advantage
• Ability to form effective relationships and achieve influence, through good communication and interpersonal skills
• Good analytical, planning and report writing capability
• Strong analytical skills
• Broad knowledge the regulatory environment
• Strong interpersonal and communication skills
• Capability to coordinate and manage stakeholders at all levels
• Take personal accountability, be decisive, use common sense, empower others
• Act with courageous integrity in decision making
• Demonstrate a high degree of organisaational skills and experience in project management
• Communicate openly and honestly.
• Be inclusive and collaborative
• Common sense and commercial awareness
• Ability to work in a matrix organisation

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You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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