HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as an AVP, Non-Financial Risk Management.

Principal Responsibilities

• Act as a CDD (Customer Due Diligence) expert by performing research, conducting customer contact and KYC (Know Your Customer) review according to internal and external regulations and policies
• Recommend appropriate financial crime compliance measure(s) on respective relationship for fraud / anti money laundering prevention
• Identify and escalate cases with potential concern on possible fraudulent application
• Provide professional and high quality customer service to business customers
• Identify service improvement initiatives and provide recommendation(s) on conducting portfolio de-risk
• Proactively follow up with customers on outstanding document.
• Liaise with other teams to help with smooth delivery of customer service and to accomplish assigned tasks
• Identify business opportunities throughout the KYC process to address customers’ needs
• Develop stakeholder management and project management skills by assisting Team Leader to manage implementation of new CDD initiatives
• Coach new joiner colleagues to ensure seamless on-boarding

• University graduate with sales and service experience in banking industry is preferred 
• Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers
• Experience in handling CDD review for corporate customers is preferred
• Details conscious with good analytical reasoning
• Strong interpersonal skills and ability to work independently
• Good communication skills in written and spoken English and Cantonese; fluency in Putonghua is an advantage
• Commercial banking products knowledge is an advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.