HSBC Group

Why join us?

Direct Custody and Clearing (DCC) Corporate Actions is an asset servicing function mainly providing services to institutional clients and retail clients in a domestic market. As a direct custodian, team is responsible in efficient and timely broadcast of corporate events to clients, processing of instructions, computing entitlements and processing corporate event payment. Common corporate event processed includes but not limited to cash dividend, bonus shares, rights issues, proxy meeting, take over, merger, interest, redemption and conversion to name a few. Each event has its unique handling which makes it interesting to learn. If you are up for a challenge, looking for an exciting career, have the passion to learn, then come join us!

What you’ll do:

• Effectively drive and manage change to achieve business goals (eg. process improvements/changes in procedures).
• Plan and promote Band Progression to meet Business requirements and Staff expectations. 
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through ‘Celebrating Success’.
• Strike balance among task, team and individual to inspire and influence staff to bring out their best. 
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence. 
• Ensure team inclusive Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues. 
• Create an environment where skills and knowledge is openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.
• Set an example in ‘Leading to be Customer driven’ by implementing effective customer feedback mechanisms and monitoring ‘Service Quality’ of the section to ensure high Customer Service Standards.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Establish and maintain effective relationship with business areas and identify areas of service improvements.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition). 
• To smoothen the impact of erratic workflows through effective capacity planning, leave management and process prioritization.
• To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• Work is organized and processed/completed within agreed timescales. Ongoing monitoring and review of workflow and priorities are in accordance with procedures. 
• Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s (Service Level Agreement).
• Procedural changes/new initiatives are reviewed, fully communicated to and implemented by the teams under control.
• Effective communication with peers in terms of best practice sharing to ensure that optimum use of resource is made across the sections and that a robust cross training plan is in place to multi skill operation teams.
• Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.

What you will need to succeed in the role:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position.
• Acquire a broad understanding of all the Corporate Action processes and market specifications for various markets assigned.
• Ability to read, write and converse in Mandarin language would be an added advantage.
•  At least 5 years’ experience in management role(s) with exposure to people management, projects, migrations and risk management.
• Prior experience in managing Asset Servicing teams is highly desirable.
• Exposure to back-office processing within a financial institution or shared services environment.
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organisation and planning skills along with the ability to handle capacity and MI (Management Information) reporting.   
• Ability to build and maintain relations with business units, key stakeholders and continuously give feedback by stringent follow up on service level agreements.     
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. 
• Evidence of strong operational decision making and be able to provide analytical support to the teams.  
• Experience of successfully managing and developing a team in a previous role.
• Evidence of process management skills with an ability to initiate process improvements. 
• Initiate cost control measures by achieving resource efficiency and managing overheads.

What additional skills will be good to have?

• Experience in Securities processing environment.
• Knowledge in Corporate Actions, Trade Settlement, Cash Payments/FXs (Foreign Exchange) in Global Custody or Direct Custody businesses is an added advantage.
• Mandarin language proficiency is an added advantage.

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

***Issued By HSBC Electronic Data Processing (Malaysia) Sdn Bhd***

* The information contained in this job description is a true and accurate reflection of the job as specified.