HSBC Group

Business: CIB COO
Open positions:1
Role Title: AVP - PRODUCT OWNER
Global Career Band: 5
Location (Country / City ): India/Bangalore
Recruiter Name : Hariharasudhan G

Why join us?

• Support senior product owners and business stakeholders to define requirements and solutions. 
• Conduct business analysis, data analysis and process mapping to support  requirements definition and solution design  
• Focus on end-to-end user journeys and look for ways to innovate to deliver cohesive functionality which enables the frontline to seamlessly navigate multiple journeys. 
• Perform in alignment with Agile ways of working, ensuring that appropriate direction is set for the assigned Agile pod, requirements are owned and refined, and development/deployment is managed. 
• Drive alignment with peers ensuring that new requirements and enhancements are assessed appropriately and adhere to design principles.
• Champioen collaboration and coordination with other product owners

What you’ll do:

• Establishing and implementing the digital capability to empower the frontline with smarter, value-add tooling that’s intuitive and customer management centric;
• Execute and develop key integrations end to end from requirements all the way through to implementation.
• Support senior product owners in their capacity for distinct components of the solution, with accountability for defining and agreeing the problem/opportunity statement among stakeholders, translating with the business into requirements, through to design, build and deployment.
• Act as a champion and ambassador for solutions, ensuring engagement and adoption is supported at regional/country level – whilst acting as point person for senior & key stakeholders  
• Identifying opportunities to streamline processes and systems to remove unnecessary activities, reduce operational duplication and demise redundant applications to enable adding of customer value; 
• Ensure strong networks with key stakeholders are built and owned, enabling the function’s ability to execute at pace.
• When required act as delegate at meetings and for senior product owners

Management & Leadership of Regulatory, Compliance & Operational Risk (Operational Risk / FIM requirements)

• Demonstrate leadership on Regulatory & Compliance matters. Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM.  Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Maintain and observe HSBC internal control standards, implement and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.  Foster a compliance culture and implement Group Compliance Policy by managing compliance risk in liaison with the Head of Group Compliance, Regional Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources are in place and training is provided, and optimizing relations with regulators

What you will need to succeed in the role:

Knowledge:

• Agile development, Design thinking and Program Execution best practice; 
• Ability to implement and improve customer experience capabilities by scaling design frameworks and tools to up-skill teams, and create a common design vision and principles;
• Awareness of product ownership and working with IT development teams;
• Appreciation of end to end functional development from vision through to requirements, then design, prioritization and development;

Experience:

• Proven ability in functional/business management, working across multi-disciplinary and multi-cultural environments;
• Strong analytical background and proven ability to translate and convert underlying business requirements into technical requirements and be able to visualize end to end journeys;
• Experience in making data informed decisions (user testing, MI analysis etc)
• Experience in senior stakeholder management and communication;
• Proven ability to work in a faced paced environment and deal with complex business architecture;

Capabilities:

• Strong relationship management and influencing skills, outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels;
• Leadership skills, with experience in team building and mentoring individuals to bring them along on the journey 
• High level of drive and motivation to ensure successful delivery of complex initiatives; 
• Execution orientated with an ability to leverage resources available to achieve goals and learn quickly on the job (including with complex IT and Business subject matter)
• Work with other businesses and functions in a collaborative manner to ensure the best outcome for the organization 
• Is naturally curious about, and fluent in, external or internal customer processes and
  problems, and is obsessed with solving those problems effectively
• Passionate about change and with a strong intellectual curiosity that supports pushing the boundaries of solution development.
• Communicates business unit and product goals, objectives and priorities in a persuasive manner that builds support, agreement and commitment
• Embeds with product teams as needed to ensure full transparency and no surprises,
• keeping product stakeholders up to date with the latest on delivery status, product risks and
  scope changes

Link to Candidate User Guide: 
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
 

You’ll achieve more at HSBC 
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.” 
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 
 

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