HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Through Business Banking, our international network offers comprehensive support and services to small and medium-sized businesses. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of relationship managers and product specialists provides a range of end-to-end solutions designed to help businesses reach their potential.

We are currently seeking a high calibre professional to join our team as an Analyst, Digital & Channels.

Principal Responsibilities

In this role you will

• Act as a Commercial Banking business analyst to define user requirements and contribute to the development of digital solutions and end to end fulfillment process
• Monitor digital channel performance and analytics outcomes, provide regular reports and strategic recommendations to management.
• Support development and formulate implementation plans and programs to help mode channel behavior of identified customer segments
• Conduct relevant business testing (User Acceptance Test, PVT) on digital solutions and formulate customer commercialization activities to ensure smooth digital service launch.
• Ensure all issues relating to security and integrity of the Bank automated channels are satisfied
• Act as an expert for channel issues, resolving production incidents and facilitate effective communication of best practices
• Monitor the emergence of new technologies and changing consumer behaviors
• Establish close relationships with Commercial Banking business and marketing teams

To be successful you will need

• Good understanding of Commercial Banking business and products, preferably in managing digital initiatives and digital channels
• Customer oriented with strong business acumen and analytics skills.
• Strong stakeholder management skills through effective communication, presentation and influencing
• Proven problem solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
• Skills in digital analytics tools, such as SQL, Python, Adobe Analytics, Tealium, Google Cloud Platform BigQuery / LookerStudio.
• Experience in driving digital initiatives would be an advantage, less experience would be also considered
• Ability to prioritize and work independently under pressure within a team environment
• Ability to use strong judgmental skills to identify and resolve complex problems whilst adhering to timelines and quality of output   

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.