HSBC Group

GCB 6 

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Our Markets business is one of the largest of its kind in the world. It combines sophisticated 24- hour global coverage with a detailed knowledge of local markets. Our services are offered both online and offline in more than 60 countries and territories worldwide. We specialise in foreign exchange, credits and rates, structured derivatives, equities and debt, equity and equity-linked capital markets. 

We are currently seeking a high calibre professional to join our team as an Analyst, eClient Services FX.

Principal Responsibilities

The role of eClient Services within Institution Sales is to ensure our clients (Internal / External) have an excellent experience and journey with HSBC products and to deliver a world class support service that differentiates HSBC from competitors in the market.

As a member of the Global eCS team, the successful candidate will be responsible for the following aspects of a client’s journey.

In this role you will

• Ensure our clients have a seamless enablement experience on HSBC’s proprietary and non-proprietary systems
• Monitor and resolve daily client issues related to various Digital Platforms services including; Evolve, FlexRate or any of the FX or FI Multi-Dealer platforms (trading platforms), and Transactional FX
• Responsible for the client’s technology connectivity and their relationship with our Digital offerings
• Understanding of the front-to-back systems flow and infrastructure of HSBC
• Understanding of trading and electronic risk management capabilities of HSBC and External Markets
• Working in a very high-paced, high risk environment where you have a direct impact on client relationships and the revenue of the Global Markets franchise
• eCS is a single Global team operating a 24 * 5.5 support model – an ability to work with and support colleagues in all locations is essential to being effective in this role

To be successful you will need: 

• Knowledge of Investment Banking Products (FX / Fixed Income and Equities), Trading platforms across business and companies, Messaging systems and Client Relationship Management (CRM)
• Mandarin or Cantonese communication skill is essential
• Excellent MS office Skills – Excel and Power point
• Strong client facing, relationship and interpersonal skills
• Ability to co-ordinate with HSBC’s internal groups and collaborate, often globally with Front Office Sales, Trading and Technology teams to facilitate client on boarding to e-technologies

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.