Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution – Branch Network
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking a high caliber professional to join our branch network as Assistant Branch Manager.
Principal responsibilities
- Support the Branch Manager on the daily operational management of the branch
- Develop and manage a sales and service team to achieve the business objectives
- Contribute to cost control through effective resources management and cost control initiatives
- Ensure excellent service delivery and efficient operation
- Accountable for branch appearance and maintenance
- Communicate policies, governance procedures, practices and standards to branch staff
Requirements
Secondary education or above
- Over 10 years of retail banking experience, with sound knowledge in banking operations
- Good communication, interpersonal and organizing skills
- Strong self-motivation and drive to succeed, with ability to work under pressure
- Proficiency in both English and Chinese
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.
Recruiter name
Nga Ying Tse
Recruiter email
joanne.n.y.tse@hangseng.com