HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. 

We are currently seeking high caliber professionals to join our team as Assistant Card and Loans Team Manager, reporting to Card and Loans Manager. 

Principal responsibilities

• Lead a team to achieve sales target by performing telemarketing activities in promoting unsecured loan products (card, personal loan, etc.) and deliver excellent services to customers
• Handle customer’s complaints in an efficient and professional manner
• Collaborate with various internal departments to ensure smooth launch of promotional campaigns, application process, migration and system enhancement projects
• Provide coaching to subordinates to enhance their sales techniques, product knowledge and service quality
• Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies

• Bachelor Degree in a related discipline or other relevant qualifications
• Proven experience and with knowledge of banking products and call centre business
• Willing to work shift hours
• Strong sales and customer service orientation, with ability to work under pressure
• Proficiency in both English and Chinese, with good knowledge of application software

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

The employment is subject to Mandatory Reference Checking Scheme (MRCS) as per regulatory requirement. For details, please refer to Mandatory Reference Checking Scheme Phase 2 | The Hong Kong Association of Banks.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited