HSBC Group

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.
 

Commercial Banking – Global Trade Solutions
Hang Seng's Global Trade Solutions is one of the most experienced providers of international trade services in Hong Kong. As a preferred trade business partner for corporate customers, we provide a broad spectrum of customised trade and factoring solutions in mitigating trade risks, improving the cash flow, thus giving our customers assurance and flexibility. Our solid foundation and the wealth of experience in the provision of trade services can provide corporate customers the best opportunities to grow and a peace of mind.

Should you join our Global Trade Solutions business, you will have an opportunity to become a business specialist in trade and receivables finance and expose yourself to various trade business modules. You will work closely with corporate customers to understand their trade needs, business uniqueness and competitive edge, to structure versatile and long-term trade financial solutions to meet their requirements and to build a close relationship with them.
We are currently seeking a high caliber professional to join our team as Assistant Customer Credit Manager.

Principal responsibilities

• Assist Senior Transaction Risk Manager and Customer Credit Manager in carrying out his/her assigned duties in the Greater China Region;

• Manage account receivables, aging analysis for instant credit control;

• Perform trade transaction doucments checking and resolve problems and enquiries relating to discrepancies;

• Monitor and, where necessary, recommend actions to maintain a healthy level of facility utilization;

• Build good relationships with internal and external stakeholders;

• Take an active part in and contribute to discussion on department-wide topics especially those involving portfolio management, asset quality and credit control;

• Ensure any adverse information is swiftly shared and a non-payment risk is quickly eliminated through an efficient claim process at different stages.

• University Graduate in related disciplines;

• At least 3 years’ trade service experience. Having experience on customer service is an advantage. Holder of Enhanced Competency Framework – Credit Risk Management (ECF-CRM) is preferred;

• Experience in dealing with credit insurers and thorough understanding of credit insurance arrangements;

• Experience of trade documents checking is an advantage;

• Strong attentiveness to detail, with ability to work independently and under pressure;

• Good communication, interpersonal and organization skills;

• Proficiency in both English and Chinese, fluency in Putonghua an advantage;

• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.

• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage

When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application. If you have been in your current role for more than 12 months but the behaviour gateway was “No” in the most recent performance assessment, you cannot apply any internal job openings.

You’ll achieve more at Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Issued by Hang Seng Bank Limited