Job description
Business: Global Tax Utility
Open positions: 1
Role Title: Assistant Manager – IC GSC’s
Global Career Band: GCB7
Location (Country / City ): India / Hyderabad
Recruiter Name : Sumana P
Why join us?
- The Global Tax Operations Utility unit provides a wide variety of services associated with FATCA and CRS to the HSBC Lines of Business. The role encompasses a number of tasks involving multiple business lines and regulatory environment.
What you’ll do:
- Managing requests assigned in a timely and accurate manner, contributing towards positive client experience of the end to end remediation process
- Providing excellent customer service and assistance to the customers on Tax projects.
- Taking ownership of remediation related problems as they arise working closely with all Tax functions to ensure bottlenecks are resolved in an efficient and timely manner.
- Providing solutions to problems.
- Adhering to all performance level agreements at all times
- Proactively develop understanding of the business and product area thus creating a knowledge base with in Global Tax Utility
- Work closely with all Tax functions to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.
- Working closely with the reporting managers providing support and coverage as appropriate
- Complete other related duties as assigned.
- Ability to work to tight deadlines and under pressure.
- An active participant during crisis management and process team meetings and Provide support and guidance to your peer group in order to meet GTU objectives
- Own the profile management of requests assigned.
- Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
- Should be an active team player.
- Operational Effectiveness & Control Identifying the customer’s issues and queries accurately. The issues and queries should be analyzed, resolved and answered by following the standards, procedures, policies and group guidelines.
- Perform activities as per the set quality standards and meet quality parameter defined in for the process. Work on feedback and ensure errors are not repeated.
- Adhere to the compliance/ audit requirements set and communicated by the GSC management; keep the confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.
Major Challenges
- Need to build strong product knowledge across various projects and Lines of Business to ensure successful migration / performance of the processes.
- To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
- Working effectively with key stakeholders using strong influencing skills to ensure mutually satisfactory resolution of key issues and the respective responsibilities are understood and discharged.
- Ensure compliance with HSBC Group standards.
- Working in a pressurized, time-sensitive and changing environment
Role Dimensions
- Ensuring compliance with applicable internal policies and procedures and external regulations;
- Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices; report control weaknesses, compliance breaches and operational loss events;
- Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures;
- Keep current with understanding of systems, policies, procedures and US regulations
- Provide a supporting role to on-shore business partners.
- Work on short-term projects/assignments with primary focus on quality.
- Able to support and complete varied section level MI
Requirements
What you will need to succeed in the role:
Knowledge & Experience / Qualifications
- Sound knowledge on FATCA and CRS processes with hands on experience to use ENGLOBE application
- A Bachelor’s degree or with equivalent industry/functional experience
- Computer literate and ability to work on basic applications like MS Excel, MS Word and MS Outlook
- Fluency in spoken and written English
- Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
- Ability to balance quality and quantity (volumes) with primary focus on quality.
- Able to support and complete varied section level MI
- Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
- Is self-motivated, pragmatic (sense of urgency is a must)
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
Recruiter name
Sumana Penumala
Recruiter email
sumana.penumala@hsbc.co.in