HSBC Group

Business: Global Tax Utility

Open positions: 1

Role Title: Assistant Manager Operations GSC’s

Global Career Band: 7

Location (Country / City ): India / Hyderabad

Recruiter Name :  Sumana P

Why join us?

• The Global Tax Operations Utility unit provides a wide variety of services associated with FATCA and CRS to the HSBC Lines of Business. The role encompasses a number of tasks involving tax residency validation across multiple business lines.

What you’ll do:

• Responsible for meeting customer expectations and PLA standards for the overall team.
• Lead and motivate a team in a challenging environment and assist the team in facilitating greater efficiency and timely production
• Provide support and guidance to the team in comprehending complex ownership structures.
• Act as a SME to the team and ability to resolve queries.
• Interpret regulatory/policy changes and communicate their implications to the team. Ability to establish action points arising out of the same and incorporate the impact within laid down procedures.
• Keep abreast of developments within the regulatory environment and proactively educate the team on the same.
• Collaborate with the Quality Control / Quality Assurance teams to ensure overall high-quality profiles emanating from the team and address quality issues to meet the established performance standards.
• Oversee to ensure implementation and adherence to audit and compliance requirements and proactively highlight potential issues to the management.
• Responsible to ensure zero operational / reputational loss.
• Provide timely and effective feedback on performance to the team on job objectives and mentor team members to achieve the expected performance standards.
• Plan for effective utilization of resources and exhibit complete ownership of the business.
• Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner. Develop and maintain excellent professional relationship with all stake holders.
• Facilitate continuous improvement of workflow, customer service, personnel development through various initiatives like process re-engineering, training, sharing best practices etc. in conjunction with peers and line management.

Major Challenges

• Need to build strong product knowledge across Lines of Business to ensure successful performance of the processes.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• Ability to work to tight deadlines and under pressure.

What you will need to succeed in the role:

Knowledge & Experience / Qualifications

• A Bachelor’s degree or with equivalent industry/functional experience
• Excellent communication skills (E)
• Team player and ability to manage people and performance (E).
• Ability to handle crisis situations and take appropriate / timely decisions (E).
• Ability to work well under pressure with high degree of accuracy (E).
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes (E)
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. (E)
• Ability to balance quality and quantity (volumes) with primary focus on quality. (E)

Additional Information / Specific Skills (If Any):

• Excellent understanding of FATCA and CRS regulatory environment.
• Thorough understanding of various Line of Businesses: IWPB & CIB.

Link to Candidate User Guide:

https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a9810cec0553a2d4bcb2a

(Or)

Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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