HSBC Group

Open positions: 1

Global Career Band: 6IC

Why join us? 

Wholesale Chief Administration Office is a key component of the WCOO construct. The key objective of the WCAO is to support the administration and enablement of both Commercial Banking and Global Banking through a focus on costs, service (Digital Business Services (DBS) and Functions), people, policy oversight and management and strategic execution.      

The Opportunity:  

Assistant Manager, WCAO is a key member of the ASP WCAO team who will provide support to onshore regional and country teams on strategic initiatives, governance, people engagement, management information / insights, and cost / service performance oversight. The role holder will work closely with colleagues within the WCAO construct, the WCOO team (globally, regionally and locally), Digital Business Services (DBS) and Global Functions.    

What you’ll do:     

• Costs & reporting - Consolidation / preparation of MIs and performance metrics for insights and actions. Role taxonomy updates, Assurenet / GL reconciliation, GSC bills checking, Inter Global Biz recoveries/services, GHQ charges, IT CAM validation.
• DBS and GFs engagement related - ServCo coordination activities, Operational Performance Metrics – Customer Journey KPIs, SLAs with GFs & DBS. Work across teams to ensure issues are escalated and resolved in a timely manner.
• FTE MI - WCOO metrics MI collation & distribution, FTE monthly reporting, Span of Control, HRR governance & oversight.
• FTE management - Track scorecard performance, monitoring of recruitment approvals and due diligence review of requests, Job catalogue, High risk role governance, business framework review, org chart preparation and maintenance, Training Coordination.
• Support, coordinate and implement strategic initiatives which are often of a complex, strategic and cross functional nature to rationalise or create efficiencies across WCOO.
• System access control – maintenance of self-service procedures for front line system access. Centralisation of any non-Service Now access requests.
• Provide management support to regional and country CAO leads on an ad-hoc basis as required.
• Implementation of special projects and WCOO initiatives as required.

Accountabilities for Business, Customers and Stakeholders

• Ensure strategic objectives are translated into initiatives and brought into reality, working with key stakeholders to ensure appropriate mechanisms for key measurements and monitoring to ensure transparency and progress evaluation.
• Build strong relationships with key stakeholders to ensure correct focus and direction for the business area across the bank.
• In collaboration with Regional Wholesale, CMB, GB and Digital Business Services (DBS) sub-functions, executing key initiatives including streamlining, simplification and service mapping, working alongside process re-engineering colleagues as required.
• Develop close and effective working relationships with Global Business & Functions / Regional strategy teams.
• Manage and, where relevant, support relationships with nominated executives across respective Countries / Functions to ensure common understanding of critical issues as they relate to WCAO capabilities.
• Build close links to other Global functions to ensure well informed perspectives on best practices.
• Support development of Regional WCAO communications, ensuring stakeholders are included in regular strong, two way communications.

What you will need to succeed in the role:       

Experience:   

• Strong banking, business management / project management background.
• Experience in driving multiple complex projects simultaneously.
• Experience working in CMB / GB.
• Experience working in a business management role is beneficial.
• Proven ability to work in a fast paced, ambiguous environment, whilst setting and managing realistic expectations.
• Proven experience in navigating a matrix organisation, working with business, functional, region and country stakeholders to work collaboratively.

Capabilities:

• Outstanding relationship management, collaboration and influencing skills.
• Analytical reasoning and excellent problem solving ability in complex ambiguous situations.
• Excellent at being flexible and adaptable in an environment of constant change and challenging bureaucracy.
• Excellent Excel and PowerPoint skills.
• Excellent written and verbal communication skills.
• Excellent planning and organisation skills with proven ability to meet deadlines.      

What additional skills will be good to have?     

• Pro-active, delivery focused and results driven.
• Ability to prioritise workload effectively.
• Committed to personal and professional development.
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
• Proven experience of positive, challenging interactions within the bank.

Please refer the Candidate User Guide in the below link to understand your own journey as a candidate.

https://hsbchrdirect.service-now.com/esc?id=kb_article&table=kb_knowledge&sysparm_article=KB0184596&sys_kb_id=712b5f041b1f82908d3a0fe7ec4bcbd6

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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(* The information contained in this job description is a true and accurate reflection of the job as specified.)