Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution – Mortgage Relationship Management
As one of the Hong Kong's leading mortgage banks, we help smooth the path to home ownership for customers by offering innovative, timely and comprehensive mortgage products and services that allow homebuyers at all levels to fulfill their home-buying dreams. Our services are delivered through a comprehensive range of service channels, including branches, mobile direct sales and digital banking.
Should you join our Mortgage Relationship Management, you will work closely with our professional, innovative and committed staff to develop and enhance mortgage products to meet the changing needs of customers in a dynamic market environment and to deliver premium services to our customers.
We are currently seeking a high caliber professional to join our department as Assistant Mortgage Service Manager
Our employees are the most valuable resources in the bank. We are committed to providing you with the optimal workplace experience. Here is a taste of what we have on offer:
- Healthcare insurance coverage including yourself and your family
- Retirement benefit scheme with employer’s contribution
- Employee Share Purchase Plan
- Work-life balance: 24 days paid annual leave plus other categories of leave entitlements e.g. birthday, marriage, maternity and paternity, study, volunteer work
- Preferential interest rate for staff housing loan of up to 100% of property valuation or purchase price
- Recognizable corporate training and development program
- Progressive career advancement opportunities
Principal responsibilities
- Grow the Bank’s mortgage business by supporting the end-to-end mortgage process and application generated from branch, mortgage direct sales and digital channels
- Communicate closely and timely with frontline sales teams on mortgage approval status and deliver an efficient end-to-end processing turnaround
- Work closely with internal and external mortgage business stakeholders and customers to ensure mortgage documents are in compliance with the Bank’s policies, guidelines and regulatory requirements as well as service level agreement
- Provide privilege mortgage solutions and services to customers and sustain conversion ratio. Identify customer other banking needs such as new accounts, wealth and other
Requirements
- Strong knowledge in mortgage products, property market, mortgage processing workflow and credit approval requirements
- Able to work independently and form collaboration with frontline sales teams, credit approval teams and other internal departments
- Competent communication, interpersonal and customer-interaction skills
- Strong sense of ownership and customer-orientation in delivering a seamless mortgage application journey
When applying, please submit a full resume and attach your appraisal reports for the last two years. For internal applicants with less than twelve months in their current role, Manager’s endorsement is required. Please obtain and enclose the endorsement in the application.
Recruiter name
Nga Ying Tse
Recruiter email
joanne.n.y.tse@hangseng.com