HSBC Group

GCB 6

Some careers open more doors than others.

If you’re looking to unlock new job opportunities, take a look at the possibilities right on your doorstep here at HSBC.

Through Business Banking our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking a high calibre professional to join our team as an Associate, Customer Acquisition.

Principal Responsibilities

In this role you will

• Support Business Banking Portfolio-Managed Team to drive business banking portfolio strategy, contribute to the growth of Business Banking’s Portfolio Managed segment through driving sustainable revenue while ensuring delivery of best-in-class customer service and full compliance with regulatory requirement
• Support on strategy execution to identify and capture business opportunities alongside with Contact Centre and Business Banking Centre teams, and ensure quality of works delivered
• Prepare new account acquisition reports for source management, regulatory reporting, monitor customer onboarding risk and quality dashboards, and report any irregularities in a timely manner
• Make recommendations to improve or streamline current practices to improve customer experience and team productivity
• Work closely with functions including Customer Relations, Portfolio Business Development, Business Management Teams in Business Banking, as well as other functions such as Chief Operating Office, Marketing, Regulatory Compliance, Legal and product partners including but not limited to Global Payment Solution, Investment and Insurance, etc. to drive income growth and improve customer experience

To be successful you will need

• University graduate with banking experience, preferably with exposure in Commercial Banking, Business Centre or Contact Centre
• Good understanding of commercial account opening process and related risk
• Effective communication, interpersonal, project management and presentation skills
• Self-motivated with ability to work independently
• Being proficient in MS PowerPoint and MS Excel is an advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

Opening up a world of opportunity

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.