HSBC Group

Department Profile:

HSBC Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Focusing on enhancing the client experience, we provide a full suite of services ranging from fund administration, global custody, sub-custody and clearing, broker outsourcing. We work with some of the world’s most prestigious and reputable global custodians, financial institutions, insurance firms, and brokerage firms investing in a wide range of instruments, and our expert teams take a strategic partnership approach to identify opportunities and bring our clients closer to the markets.

Principal Accountabilities:

• Act as a HSBC Brand Ambassador to build deep and lasting relationships with key client stakeholders in Japan, in order to retain existing and develop future business opportunities
• Develop your knowledge of key clients and decision makers to manage the relationships effectively, in line with the strategy for the business
• Understand client needs and requirements across different locations in Asia Pacific and be the champion of client centric culture by proposing & promoting Products and Services improvements and collaboration with other teams and departments to deliver value to clients
• Identify potential new business opportunities and liaise with wider HSBC group stakeholders as necessary to progress
• Partner strategically with the Business Development team to ensure effective partnership in follow up of new business opportunities
• Regularly meet with key clients, building their trust, and work on an effective structure to monitor and develop the client experience
• Play a key role in Request For Proposal processes, to enable expansion of your client base
• Be responsible for pricing and monitoring of client level profit and loss within the sector

• To be successful in the role, you will need excellent relationship building, communicating and presentation skills.
• Fluency in Japanese language with strong experience in handling Japanese clients
• Sound understanding of global banking, custody and clearing or securities services products.
• Background in new client acquisition, client experience monitoring and client relationship management
• Experience with Japanese financial institutions coverage
• Strong interpersonal, analytical, problem solving, decision making skills and a team player
• Must be able to work independently and effectively with minimal guidance to achieve the broader strategic objectives
• Able to coordinate a variety of initiatives in a complex and constantly changing environment
• Able to work under pressure and manage priorities effectively
• Personal qualities will include diplomacy, integrity and leadership skills.