HSBC Group

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:   https://performancemanager.successfactors.eu/sf/jobreqpvt?jobId=8379&company=hsbcholdin&st=91E965967AB821A5B0BFCC252B5D991D299832E9

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We are currently seeking a professional to join our team in the role of:  Associate - FX Operations

The purpose of this role is to build relationships with strategic clients and provide front to back support for the FX Cash and the MM business. You will be a key contact within Front Office and have engagement with the London Operations teams, across global locations. Ther role will cover CASS responsibilities, control oversight and client experience.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

In this role you will:

•    Provide oversight of the end-to-end trade life cycle management across locations with continual focus on excellent and optimal service to internal and external clients.
•    Continually analyse workflows, issue tracking and trend analysis of errors / exceptions and provide process improvement recommendations and ensure oversight and accurate reporting of trades and confirmation breaches to stakeholders and in line with regulatory requirements.
•    Allow early error discovery and potential to improve the FX risk profile.
•    Provide a holistic view of the trade life cycle process when required by internal and external audit and control teams whilst ensuring effective communication and early escalation of client issues. 
•    Review and validate department’s operational losses/complaints and implement process changes where appropriate

To be successful in this role you should meet the following requirements:

•    Strong knowledge of FX, Cash and/or Markets products with exposure to working within operations and being cleint facing is essential
•    Excellent communication skills at all levels both written and oral with an exceptional awaremess of client needs and a desire to deliver excellence in customer service.
•    Self motivated team player that is willing to contribute to the success of the busniess objectives, someone who shows initiative and a positive attitude to change.
•    Ideally candidates will have some understanding of settlements and/or bonds with good time management skills and the ability to manage multiple tasks / priorities / projects.
•    Ability to think creatively, solve problems, promote solutions and identify opportunites to improve existing processes and controls

This role is based in London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone -  no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500

You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct and by clicking here (only available via internal access).