HSBC Group

Who is HSBC Innovation Banking? 
HSBC Innovation Banking is the power behind the UK’s forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. 
Whether it’s comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike.  
Here’s to never standing still. Come and join us!

The Role

As an Associate you will support the day-to-day banking needs of a defined portfolio of international clients with global structures and reach across tech and life sciences sectors. You will oversee onboarding, maintain client records in line with KYC and AML requirements, and act as a central point of contact for account servicing. You will also coordinate with internal teams to resolve issues and ensure clients receive a consistent and responsive service.

The Team You Will Work With
You will work within the UK Relationship Banking team, alongside Relationship Managers and internal stakeholders across compliance, credit, onboarding, operations, and product. The client base includes venture-backed start-ups, scale-ups, and established corporates. The environment is fast-paced and collaborative, requiring strong coordination and service delivery.

The Value You Will Add
Ensure smooth onboarding and account set-up for new clients
Keep KYC and AML records accurate and up to date
Respond promptly to client queries around payments, access, and account activity
Identify and escalate risks or delays early
Support internal processes that help clients stay compliant and connected to the right services
Improve turnaround times and reduce errors across daily operations

The Experience You Will Need
Experience working with business clients in a banking or financial services environment
Hands-on experience with onboarding and managing client documentation
Strong working knowledge of KYC and AML procedures
Familiarity with business banking products such as payments, cash management, and online banking
Proven ability to manage multiple client requests and internal workflows under pressure
Clear communication skills and confidence working across teams

Where you’ll be based:

Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week.

Equal Employment Opportunity

We know that some people may be put off from applying for a role if they don’t meet all elements of a job description. If you think you can make a difference to our business, then why not give us a try?

HSBC Innovation Banking is an equal opportunities employer. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, age, religion, sexual orientation, disability or neurodiversity.

If you’d like to apply for one of our roles and need adjustments made, please contact our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com