HSBC Group

GCB 6

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC Commercial Banking serves millions of businesses ranging from small, to large corporates, providing commercial customers with a full range of banking services including Global Trade and Receivables Finance, RMB solutions, multi-currency business accounts, payments and cash management, and wealth management and insurance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Product Specialists providing local support and advice in over 60 countries and territories, HSBC helps connect customers to opportunities.

We are currently seeking a high calibre professional to join our team as an Associate Relationship Management Support Manager.

Principal Responsibilities

• Support Relationship Managers in delivering efficient and quality service to customers
• Act as major contact point with customers support functions to ensure smooth account operations
• Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
• Contact customers to build relationship and respond to enquiries on account or operational matters
• Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
• Prepare monthly performance reports for management and handle daily exception reports
• To handle administrative and opertional aspect of the team to support the continuous growth of NBFI team
• To enable relationship managers to focus more on business development, client & product partner engagement
• To ensure all reports and systems are properly generated and maintained

• Solid experience in corporate banking, financial analysis, or risk analysis
• Be customer oriented with strong business focus
• Strong interpersonal skills with ability to build cohesive working relationships with business partners
• Fluency in English, Cantonese, and Mandarin
• Good understanding of commercial banking products and services is an advantage

When applying, please submit a full resume and attach your appraisal reports for the last two performance years. Your local internal application policy should be followed. For internal applicants in Hong Kong with less than twelve months in their current role, please also obtain and enclose the endorsement from your current line manager in the application as well; for more information, you can visit HRDirect and search for content "HKG: Do I need any approval to look for internal career opportunities?".

You’ll achieve more at HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.