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This team leads the implementation of the Group’s people strategy in line with our business objectives. It facilitates talent management, succession planning, and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing, and engagement.
We are currently seeking an experienced professional to join this team in the role of Associate Vice President/ Vice President People Advisory.Responsibilities:
- To support Managers in business to deal effectively with people issues, by providing customer driven advice and guidance on complex enquiries relating to all aspects of People services, policies, and products,
- Act as escalation point to resolve business specific problems or to coordinate with multiple People Specialist to resolve complex people issues,
- Advocate and champion the People delivery model and use of appropriate channels, driving clear interaction across business, and within People function,
- Provide advice and guidance through a range of channels, e.g., case management tools, click to chat and telephone, balancing face to face contact as necessary,
- Apply a risk-based approach within the commercial context and considering the need to protect and promote the bank’s reputation when providing support and guidance related to people issues,
- Apply problem solving skills and analytical reasoning with People knowledge to find appropriate solutions to complex people challenges that arise, escalating for guidance or decisions where appropriate,
- Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or People Specialist. Work with the People business to influence appropriate changes,
- To deliver as appropriate focus groups training and briefings to the business in areas as required,
- Support People activities as defined by the People Service Catalogue,
- Deliver outstanding customer service to stakeholders (all employee within HBID),
- Communicate regularly with the customer contact support teams and GSO areas to highlight service themes and potential areas for improvement, using insight to influence appropriate changes,
- Contribute to activities that improve engagement and everyday talent and performance. Contribute to the wider objective to make HSBC the Best Place to work by encouraging, supporting, and working well with colleagues and adhering to the bank’s Values and Behaviors,
- Understand the People Advisory team’s vision of success, and how these fits into the wider People Strategy and vision for People Transformation programs, champion this vision to the business,
- Contribute to the professional development of the team, support less experienced team members by providing coaching, mentoring, and training. Share knowledge with peers and team to improve overall team effectiveness and capability.
- In general, the job holder in this role will be the primary contact point for all colleague and manager coaching and support not related to investigations and conduct processes. They will provide coaching and guidance on HR policy and process and will also be responsible for delivery of proactive solutions into the business
Qualifications
To be successful in this role, you should meet the following requirements:
- Bachelor degree, Financial Services (or Professional Services) background preferred,
- Evidence of knowledge and experience across People functions and operations. This may have been gained in People role or from managing a team of people,
- Ability to understand complex situations, provide clear guidance ability to understand complex situations and provide clear guidance, and, where necessary, challenge to others,
- Accurate and detail conscious, able to quickly spot errors in data and gaps in information, confidently seeking clarification and explanation,
- A proactive self-starter with a “can-do” attitude, customer focused approach who can learn quickly from experience,
- An understanding of the business environment (within HSBC and/or the industry) to ensure that advice & guidance aligns with business aims & goals,
- The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization,
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology,
- Actively engaged in maintaining high standards of operational activity throughout the year, (BAU) as well as researching and implementing the changes necessary to support the ongoing transformation of People,
- Able to support the business in the achievement of their strategic goals through the effective management and performance of its staff by ensuring that managers have the confidence to lead their teams with confidence and integrity,
- Fluency in English is mandatory
You’ll achieve more at HSBC
HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to achieve their potential with equality regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email at recruitment.hrd@hsbc.co.id at the time of your application, so that we can support you through your recruitment journey.
Recruiter name
Kemala SIREGAR
Recruiter email
kemala.siregar@hsbc.co.id